Support Engineer(CIM)

Karachi, Pakistan | Posted on 12/02/2024Expertflow develops Cloud Contact Center Software, enabling companies to serve their customers via phone, email, chat, and video. It has 9 offices across MEA, Switzerland, and the US.Job DescriptionExpert Flow is looking for a resource with hands-on experience in Linux, Centos, Docker, and Kubernetes.Primary Objective(s)Eager to learn new technologies and frameworks in the technical domain.Interacts with Scrum masters, technical leads, and other team members to ensure the most efficient solution to meet business needs and to support the efforts of other team members.Provides technical support on the deployed solution.Work in the roster.RequirementsKnowledge, Skills, and ExpertiseFormal Qualifications/Certification:Computer Science four-year or related degree from a reputed institute or equivalent work experience with Cisco voice certifications.Experience:Candidates with 0 to 1 years of hands-on experience in Linux/Centos, Docker, Kubernetes, and Databases will be preferred.Skills:Sound knowledge of Docker, Docker Compose, Container, and Orchestration through Kubernetes (K3s, K8s).Basic understanding of troubleshooting and log traversing.Strong Linux concepts are a must.Hands-on experience in installing Windows server, Linux, Centos, Ubuntu, RHEL, Debian, etc.Database basic concepts, SQL queries, and strong SQL & Database knowledge preferably in MySQL and MSSQL.Sound knowledge of IP Telephony.Good written and oral communication skills.Good collaborative problem-solving capabilities.Effectively presents technical information across various diverse audiences.

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