Specialist, Client Financial Relations, SPDJI (Temporary)

About the Role:Grade Level (for internal use): 08S&P Global CorporateThe Role: Specialist, Client Financial Relations, SPDJI (Temporary)The Team / The Business: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. Responsible to follow established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.The Impact: This role will be a part of the collections team responsible for providing coverage to the US & Canadian time zone, specifically for the S&P Dow Jones Indices Division.What's in it for you: Be part of the growing Global Business Services operations in India, Hyderabad and be given the opportunity to work in a highly diverse and multicultural environment.Key Responsibilities:Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications.Enforcing policies and procedures related to payment, cancellation, and suspension/termination of customer services.Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/procedures, payment histories, statements of account, among others.Monitoring and maintaining accounts within the assigned territory which includes the performance of reconciliations and adjustments.Working with other business teams including but not limited to Sales, Order Management, and Client Services to solve customer issues that could hinder payment.Noting and reporting customer status through account reviews, account notes, and meetings with various business stakeholders.Assisting in the maintenance of customer contact information.Assist in mutual support and knowledge sharing of the global Credit and Collections team.Performing other related tasks as required.Qualifications:At least a Bachelor's degree in any field or relevant discipline.Preferably with 3-5 years of experience in Collections, Customer Service, or Billing experience in a Business-to-Business (B2B) environment.Candidates must have excellent verbal and written English communication, with a strong ability to work in global teams.Excellent problem-solving skills, strong attention to detail, and goal orientation are competencies critical to the success of this role.Commitment to excellent customer service.Ability to prioritize and manage multiple responsibilities and meet deadlines.Basic knowledge of MS Office Suite including Excel a plus.Must be flexible to work the night shift (US/CA coverage).Reminder:This is a 12-month fixed-term role.What's In It For You?Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.Our Values: Integrity, Discovery, PartnershipBenefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

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