Customer Service Team Leader

Première Moisson manufactures and sells bakery, patisserie and charcuterie products using an artisanal approach and wholesome ingredients. We employ over 1,200 people and have more than 20 bakeries in Quebec and Ontario. We are currently looking for a Customer Service Team Leader to join our group. Job status: Permanent - Full time Benefits: 

• Ongoing training
• Group insurance (drug, dental, paramedical, salary, life, travel) - regular full-time employee
• Employee and Family Assistance Plan - regular full-time employee
• RRSP / DPSP (retirement assistance plan with Première Moisson participation)
• Sick days and floating vacations
• Discounts on in-store purchases
• Work clothes provided
• Opportunities for advancement
• Plus other benefits

• Perform sales consultant duties.
• Monitor and control the personnel and activities of the section.
• Manage section inventory and cash register.
• Maximize team and sales performance.
• Handle customer requests/special situations.
• Ensure Première Moisson standards are applied.
• Possess in-depth knowledge of all products.
• Coordinate the organization of work in one or more sections of the store.
• Open and/or close the store.
• Ensure the application of product marketing, quality, hygiene and sanitation standards by staff in his/her section.
• Supervise the work of his team and carry out customer service tasks, including cash register.
• Train new employees as needed.
• Replace assistant manager, as needed.

• One year's experience in a similar or customer service-related position
• Relevant knowledge of sales and customer service techniques
• Ability to manage a team of employees
• Good communicator
• Fluency in spoken and written French
• Fluency in spoken English (asset)
• Autonomous, dynamic and focused on customer satisfaction and teamwork.

Social Advantages

• Sick leave
• Insurance
• Paid holidays
• Life insurance
• Insurance of medical and paramedical expenses
• Dental insurance
• Disability Insurance
• Employee Assistance Program (EAP)
• Employee discounts
• Holidays
• Flexible schedule
• Deferred Profit Sharing Plan (DPSP)
• Continuing Education
• Recognition of years of service
• Uniform provided
• Long Term Disability Insurance
• Financial compensation for the purchase of clothing
• Coffee