Showroom Receptionist

Key Responsibilities:

• Greet and welcome customers as they enter the showroom providing them with a warm and friendly atmosphere
• Directs customers to the correct department notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson.
• Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
• Communicates with callers and visitors in a professional friendly and efficient manner.
• Enters data into prospect tracking system and runs prospect reports for managers weekly.
• Communicates messages to the appropriate clients in a timely manner.
• Types memos correspondence reports and other documents.
• Process transactions accurately and efficiently including handling cash credit cards and other forms of payment
• Respond to customer inquiries and complaints providing prompt and effective solutions
• Assist in organizing and hosting events such as product launches and sales promotions

Requirements

• High school diploma or equivalent required; Bachelors degree in business or related field preferred
• 13 years of experience in a customerfacing role preferably in retail or furniture sales
• Excellent communication and interpersonal skills with a strong customer service focus
• Ability to multitask and thrive in a fastpaced environment
• Strong attention to detail and organizational skills
• A positive and enthusiastic attitude
• Proficient in Microsoft Office and other computer applications
• Flexible schedule including evenings and weekends as needed
• Knowledge and understanding of furniture design and style trends preferred