Executive - Customer Relationship Management - Fashion/Textile

Key Skills : - Customer Relationship Management (CRM): Proficiency in managing customer relationships and maintaining a high level of customer satisfaction. - Communication Skills: Excellent verbal and written communication skills for engaging with clients and addressing their queries effectively. - Data Analysis: Ability to analyze customer data and provide insights to improve customer retention and satisfaction. - Problem-Solving: Strong problem-solving skills to handle customer complaints, concerns, and inquiries. - CRM Software: Experience with CRM software (e.g., Salesforce, Zoho, or similar) for tracking customer interactions and managing data. - Customer Retention Strategies: Knowledge of techniques and strategies for improving customer loyalty and retention. - Time Management: Ability to manage multiple customer accounts and prioritize tasks efficiently. - Sales Support: Provide assistance to the sales team by addressing customer needs and supporting sales processes. - Follow-Up and Feedback: Ability to conduct regular follow-ups with clients and gather feedback to improve services. Job Description : We are looking for a proactive and customer-focused CRM Executive to join our team in the Fashion/Textile industry in Udhana, Surat. The ideal candidate will play a key role in building strong customer relationships, ensuring high satisfaction, and driving customer loyalty. Responsibilities : - Manage customer accounts and maintain strong relationships with clients. - Act as the primary point of contact for customer inquiries, resolving issues promptly and effectively. - Update and manage CRM systems to keep track of customer information, interactions, and feedback. - Support the sales team in enhancing customer satisfaction and retention by providing necessary data and insights. - Regularly follow up with clients and conduct feedback sessions to assess their satisfaction levels. - Analyze customer data to identify trends, potential issues, and opportunities for improvement. - Develop and implement strategies to increase customer retention and loyalty. - Coordinate with internal teams to ensure that client needs are met and services are delivered as promised.