IT Officer - Secondary Sales Help Desk

IT Officer - Secondary Sales Help Desk Tapal Tea (Pvt.) Limited, Pakistan Closely coordinate between Secondary Sales Corporate user & Regional Support team2nd line support for Secondary Sales System Coordination point for Regional Support TeamClosely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.Ensure Backup & Maintenance activities at distributorsDeployment, issue tracking & resolution managementControl future/new requirements (Process/Reporting) Change Control Management and Coordination with Secondary Sale vendorUpdate all regional helpdesk for new functionality & control plansTo ensure smooth daily sales operations through DMS & Mobile at 500+ distributors.To conduct training, enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users.To track and monitor systems performance and to recommend improvement and enhancements for systems.To work closely with sales team, internal customers, and vendor in order to smoothen the sales operations.Deployment of SndPro at distributors.Software updates and new releases testing to ensure updated and bug-free software at distributors.Preparation of installation & user guides for new features/modulesMIS operations and helpdesk supportJob SpecificationCandidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.

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