Account Manager - 0374 - Durban, South Africa
تفاصيل الوظيفة
About the Client: Our client is a digital marketing agency specializing in providing digital marketing services to home services businesses across the USA. They are seeking an experienced Account Manager to join their team. About the role: We are seeking a motivated, self-driven Account Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective digital marketing strategies, and coordinating diverse campaigns across various channels. Strong communication skills, a deep understanding of digital marketing, and the ability to collaborate with cross-functional teams are essential. Professional fluency in English is essential. Experience in digital marketing agencies is required. Experience in the home services niche is preferred. What you’ll be doing:
- Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs.
- Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
- Develop and implement account strategies to drive client satisfaction, retention, and growth.
- Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations.
- Work closely with cross-functional teams to ensure the successful execution of client projects.
- Coordinate project timelines, deliverables, and communication to meet client expectations.
- Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
- Provide regular reports to clients on project progress and results.
- Ensure a high level of client satisfaction by proactively managing expectations.
- Minimum 4 years of experience as an Account Manager.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Excellent organizational and time management abilities, with a keen attention to detail.
- Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights.
- Proficiency in CRM software, Microsoft Office suite, and other relevant tools.
- Experience in digital marketing agencies is required.
- Experience in the home services niche is preferred.
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