Duty Manager

We like to lead from the front. So, we’re looking for a Duty Manager to form part of the on shift leadership team, ensuring our hotel always runs smoothly. A little taste of your day-to-day:

• Leading the way – managing guest experiences, team performance and front office operations
• Having authentic conversations with guests to resolve issues, queries or concerns
• Prioritising workload and ensuring your team deliver authentic, memorable experiences to our valued guests
• Developing your team’s skills to drive results that positively impact on hotel performance
• Being first point of contact for any critical emergency situations and taking the lead

• Knowledge in Opera software
• Guest satisfaction is at the core of everything you do
• Experience of leading a team as a Supervisor or Duty Manager and driving strong results in guest experience and enrolments
• Ability to problem solve using your own experience, with the ultimate goal of a win-win situation
• Excellent communication and the ability to connect with guests and colleagues from all walks of life