Manager - Finance & Customer Support

We are looking for the position of "Manager - Finance & Customer Support" who will be responsible to ensure the smooth functioning of day-to-day operations of the department and to ensure seamless functioning. This role involves overseeing a team dedicated to recoveries, resolving inquiries, addressing concerns, and providing support across various educational services with strict compliance to the financial SOP\'s.Key Accountabilities:Implement and optimize customer support processes to enhance overall customer satisfaction.Keep the team informed about the latest information related to programs, procedures and industry trends. Handle and resolve escalated fee-related customer issues.Assess support statistics and generate detailed reports based on key findings.Supervise and evaluate ongoing training efforts within the team, especially learning and implementation of SAP-SLcM and FICA processes, t-codes and reports for compliance and training.Prepare and manage the revenue and fee collection budget and targets effectively along related analysis vs actual results and the reasons thereof.Accounts reconciliation and analysis for all facilities being used by students and invoiced.Foster improved inter-departmental and cross-functional collaboration.Conduct performance evaluations and adhere to the disciplinary process in line with Riphah policy.Job Qualifications:Minimum master's degree in finance & Accounts or CA Inter with articles or ACMA or ACCAJob Experience:Minimum 05 years of experience in a similar function/industry.Required Behavioral Skills and Competencies:The candidate must have the following qualities:Comprehensive knowledge of financial and cost accounting and tax laws.Understanding of customer ledgers, invoices, receivables, refunds & doubtful debts in an SAP environment.Proven experience as a customer support specialist, preferably within a similar environment.Display strong conflict resolution abilities and maintain impartiality.Results-oriented professional, with the ability to drive projects independently from the inception to execution stages.Strong interpersonal communication skills and impeccable attention to detail.Strong analytical skills with solution-oriented decision-making.Ability to juggle complex multiple priorities and to work well independently with little administrative support..

#J-18808-Ljbffr Management & Operations