Information Technology Support Engineer

Currently supporting a client based in Llandudno. Who are looking to expand their team to support their MSP. To join their vibrant and innovative organisation, which offers chances for professional development, they are seeking a dynamic and productive individual with outstanding customer service skills and necessary IT support expertise. Role: IT Support Engineer Location: Llandudno Salary: £25,000 per year Primary Duties and Responsibilities:

• To identify and fix hardware and software issues.
• To maintain a first-rate standard of customer service and make sure that every customer is handled Effectively and appropriately by accurately recording, updating, and documenting requests utilising the help desk system.
• If required, carry out software deployment and installation on computer systems.
• Update process definitions, procedures, and technical documentation.
• Help the infrastructure team with infrastructure and network projects, including system and hardware administration.

• Working knowledge of Office 365 and Azure
• Knowledge of Google
• Working knowledge of Windows domain environment.

• Company pension
• 25 days holiday plus bank holidays
• Training and professional development
• Certifications