Senior Business Analyst (Retail & Ecommerce) Technology

Senior Business Analyst (Retail & Ecommerce) Technology

1. Initiate analysis workshops that utilise best practice techniques to encourage contributors to 'think out of the box' and define systems and processes that will enable the business to progress in line with strategy, demonstrating consistently high quality communication, elicitation and persuasive skills.
2. Strong ability to elicit and articulate business benefits and benefits realisation.
3. Analyse alternative solutions and make recommendations.
4. Document and map complex business processes and solutions using standard procedures, methods and tools.
5. Identify areas for improvement, specify requirements and implement recommendations for increasing effectiveness of current business processes.
6. Produce detailed Process Design and Business Requirement Specification Documents and liaise with all stakeholders to ensure requirements are understood and signed off.
7. Communicate in a clear and concise fashion to IT and business staff, including senior stakeholders, at all stages of the project lifecycle to gain commitment and minimize the level of resistance to change.
8. Support all phases of testing to ensure requirements as detailed in the Business Requirement Specification document have been delivered and are ready for release.

1. Relevant IT or Business Degree/ Diploma.
2. 3 years' experience as Business Analyst or relevant business experience in Retail, eCommerce, or an Omni channel environment.
3. Demonstrated experience of assessing the costs and benefits of potential changes to business processes.
4. Knowledge of the Retail and Ecommerce sector and broad understanding of traditional and new technologies used in a retail and online environment is required.
5. The type of person who will ask the right questions and probe where needed.
6. Self-managed.
7. Able to generate enthusiasm amongst team members whilst innovating change.
8. Ability to understand, define and document business requirements in a clear manner that is relevant to current or proposed solutions.
9. Inquisitive and progressive mindset leading to the generation of new and different ideas.
10. Ability to deal with stressful situations logically and calmly and see them through to a solution.
11. Ability to mentor and guide junior business analysts.