Beauty Advisor | Retail | Watsons | Riyadh

Beauty Advisor | Retail | Watsons | RiyadhEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.Overview of the roleThe Beauty Advisor is responsible for assisting the store to achieve sales targets for their beauty category, by delivering exemplary customer service in product knowledge of cosmetics, skin care, and supplements. They are also the 2nd in charge for the store, acting as Store Manager where required and supporting all activities around training, supervision, VM & admin.What you will doProfit FinancialSupports selling plans to deliver sales budget.Carry out planogram and price change and maintain store appearance and merchandising standards.Monitor stock level & ensure regular replenishment of stocks.Conduct makeovers for customers.Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.Monitor and update reports on product shelf life.Consolidate frequently asked products and recommend new SKUs to the Store Manager and submit to Program Lead.Consolidate customer profile in relation to customer queries, concerns, and submit to Store Manager.Recommend category building activities (e.g. animations, hair and skin analysis, makeovers, etc.).Recommend relocation and meter reallocation of product display relevant to store customer profile and category performance analysis.Provide information to customers on regimen building.CommercialMonitor and deliver 100% Brand Product availability.Monitor replenishments of stocks and product housekeeping in the selling area.Clean and maintain makeup applicators and tools.Ensure highlighting and cross-selling of EXCLUSIVE products on planograms and Off Shelf Displays related to product use.Check proper implementation of promo call outs, hero display, price change, etc.Attend to customer complaints with sincerity and understanding.Handle customer queries on beauty & skincare product knowledge and offer advice professionally aligned with the Brand of Service Standards.Follow through on customer feedback and requests.ProcessAlign with Store Manager on submission of sales tracker.Maintain adherence to planogram implementation.Ensure all products displayed in the selling area are in good condition and near expiry and damaged products are pulled out from the selling area.PeoplePlan and monitor Personal Development Plans in role development interventions.Ensure timely submission of Performance Review.Implement action plans for employee engagements.Strictly adhere to company policies and procedures (Code of Conduct, ROS, Data Governance).Required skills to be successfulGood knowledge of the fashion/beauty industry and trends.Retail operational skills (stock, VM, systems, cash).Computer skills.Empathy.Customer service and results-oriented.Leadership and problem-solving skills.Excellent relationship skills.Integrity and trust.Dealing with ambiguity.Proactive with good team spirit and able to take initiatives.What equips you for the roleEducation: High School / Degree (not essential).Minimum Experience and Knowledge: Min 2 to 4 years of experience in retail with a focus on the beauty or fashion sector.

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