Front Office Supervisor

دوام كامل في a Laimoon Verified Company في Saudi Arabia

نُشرت يوم December 25, 2024

تفاصيل الوظيفة

Job brief:As a Front Office Supervisor, you will be leading the front office activities and overseeing the daily operations of the front desk team. Your tasks will include managing guest experience throughout their journey, including facilitating check-ins and check-outs, and providing assistance to guests in different phases: pre-arrival, during, and after their stay. Monitoring guests' satisfaction and ensuring that all guests have a positive experience are the main goals and KPIs that you will be focusing on. Finally, you will participate actively in generating more sales for the assigned property. Are you equipped with the right tools and ready for a unique journey? Then you are welcome!Responsibilities:Supervises and manages guest experience pre-arrival, during the stay, and after checking out, ensuring all are recorded properly in the Property Management Software (PMS).Participates in developing and enhancing the guests' journey in collaboration with the Customer Experience team based on the brand strategy and guidelines.Interacts with guests and supervises fulfilling their needs in a reasonable time manner.Acts as duty manager when needed and develops efficient communication with different teams in the property.Monitors guest satisfaction throughout different online and offline platforms and suggests required changes.Attends morning briefs at the property and prepares the team to present important information smoothly.Helps in taking calls, responding to messages, and replying to emails related to the guest experience in the property.Conducts B-to-C sales activities and supervises Front Office team performance to achieve monthly and yearly targets.Monitors different B-to-C sales channels and suggests modifications that will enhance sales.Collaborates with the B-to-B sales team in directing related sales and managing their contracts.Revises financial documentation daily and plans the needed budgets in collaboration with the finance team.Evaluates Front Office team members and facilitates hiring and development plans based on function needs.Ensures that all team members are following proper shift schedules and quickly finds solutions in emergency cases.Requirements:Relevant experience in a similar position for at least 1-3 years.Previous experience working in the luxury hospitality industry or with luxury lifestyle brands is preferred.Excellent verbal, writing, listening, and presentation skills.Self-motivated and creative problem-solver.Ability to work both autonomously and in a team setting.

#J-18808-Ljbffr Quality Management & Operations

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