Call Center Agent
دوام كامل
في EMIRATES BARQ
في
UAE
نُشرت يوم December 24, 2024
تفاصيل الوظيفة
- Answer Customer Inquiries: Handle incoming calls, emails, or live chats from customers, providing them with accurate information, solutions, and support.
- Problem Resolution: Address customer complaints, concerns, or requests, ensuring the issue is resolved to the customer's satisfaction.
- Product Knowledge: Maintain up-to-date knowledge of company products, services, policies, and procedures to accurately answer questions and resolve issues.
- Documentation: Accurately document customer interactions, issues, resolutions, and feedback in the company's system.
- Follow-Up: Follow up with customers as necessary to ensure that issues are resolved and that they are satisfied with the service provided.
- Sales Support (if applicable): Promote products, services, or upgrades based on customer needs and company offerings.
- Quality Assurance: Meet performance targets, including call handling time, customer satisfaction, and first-call resolution rates.
- Team Collaboration: Work with other team members to share information and ensure that customer needs are met.
- University Degree in Marketing, Business Administration, or Customer Service.
- Proficiency in Arabic and English (both spoken and written).
- Punctuality and discipline.
- Willingness to work in shifts or during weekends.
- Recruitment
- Placement Firm
- Executive Search
- Helpdesk
- Customer Service
- Telecalling
- Call Center Agent
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