Guest Service Executive - Concierge - Conrad Abu Dhabi Etihad Tower
تفاصيل الوظيفة
A Guest Service Executive acts as an ambassador of the hotel by providing special assistance and information about local area attractions to guests and patrons, offering a wide selection of alternatives for guest satisfaction. Arranging local tours, assisting in transportation, and facilitating other services not offered by the hotel in particular. What will I be doing? As a Guest Service Executive, you are part of the Concierge team and act as a connection between Guests and various hotel departments. You are responsible for performing the following tasks to the highest standards:
- Greets guests immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals, and airline shuttle service, according to individual needs.
- Answers telephone calls and inputs messages into the computer. Retrieves messages and communicates contents to the guest. Retrieves mail, small packages, and facsimiles for guests as requested. Arranges transportation for the guests.
- Arranges and confirms recreation, business, and dining activities both inside and outside the hotel. Promptly responds to requests for dentists, doctors, child care, florists, etc.
- Responds to guest complaints, conducts research to develop the most effective solutions, and negotiates results. Listens and assists in resolving problems such as price conflicts, insufficient heating, or air conditioning. Remains calm and alert especially during emergency situations and heavy hotel activity.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information to resolve conflicts.
- Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error.
- Ability to listen effectively and comprehend the English language to understand and obtain instructions and information.
- Ability to see and hear in order to observe and detect signs of emergency situations.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
-
Women in Leadership Diploma Course Line87 درهم
808 درهممدة الدورة التدريبية: Upto 4 Hours -
Leadership and Administrative Management 1TRAINING180 درهممدة الدورة التدريبية: Upto 12 Hours
