Field Service Engineer

Your role

• Work independently for daily service work, such as project startup, installation, regular maintenance and customer’s training etc;
• Be responsible for customer’s call back, technical support and problem solving.
• Regular customer visiting to find out their demands and service business opportunity during service trip;
• Cooperate and assist service sales in quotation / service contract preparation process.
• Working closely with sales team & project team to ensure the customer satisfaction
• Provide technical and quality feedback to the Supervisor according to customer’s feedback;
• Works closely with service sales & project team to meet customer’s needs during commissioning and implementation of projects.
• Provide technical feedback to the project management according to customer’s feedback;
• Timely and correctly feedbacks work order, weekly report and monthly report.

  To succeed, you will need Qualifications

• University degree in engineering
• PC skills (Ms Office)
• Good command of Turkish and English both in speaking & writing
• B Driving Licence
• No military obligation for male employees

  Competencies

• Customer focused and able to create customer centric solutions
• Topflight with passion and commitment to create lasting results
  
  
  • Collaborative
  • Open Minded
  • Resourceful
  • Entrepreneurial
• Know How in pneumatic, mechanical, electric and electronic components
• Extensive knowledge of manufacturing, production methods and industry trends; knowledge of automotive industry will be a plus
• Automation and software application knowledge will be an asset (Microsoft SQL/Oracle, Communication Protocols TCP/IP, Fieldbus)
• Tech savy and follow up new technologies

  Behaviours

• Support and act together with cross functions in customer communication
• Take necessary actions with other parties and respond to customer with a sense of urgency when recevied a request from customer directly.
• Coordinate with sales engineer responsible before implementing any action within related customer
• Respond customer request within 24 hours and making sure customer have a feeling that great care and focus is given.
• Sharing information and raising red flags to be proactive

  In return, we offer you We’re TOPFLIGHT people. By this we mean people with passion and commitment who are collaborative,open minded,resourceful,entrepreneurial and create lasting results

We respect the diversity and inclusion of our employees and we provide an equal opportunity to all qualified applicants

• Strong interpersonal and communication skill, good teamwork spirit, self-motive, goal-oriented and energetic.

• High ability to work in teams

• Analytical approach to problem solving capability, ownership, never give-up attitude

• Ability to plan & prioritize own work efficiently   City Kocaeli