Commercial Banking / Customer Products & Propositions Graduate Trainee

Why Customer Products & Propositions?

In Customer Products & Propositions, we analyse customer journeys, create new products, and explore new and better ways to serve our commercial banking customers. From entrepreneurial start-ups to FTSE100 customers, we design products and propositions with our customers in mind to enhance the end-to-end customer experience and drive sustainable value for the bank.

Our world-class graduate programme

As a graduate trainee in Customer Products & Propositions, we’ll give you the best possible start to your career by equipping you with the knowledge, skills, and experiences you’ll need to make a significant impact through your work. Over the course of this two-year programme, you can expect to:

• Work at the forefront of innovation to explore new and better ways to serve our customers’ needs through our award-winning digital channels
• Develop a deep understanding of product development, customer journeys, innovation, and our growing digital banking proposition
• Collaborate, solve challenges, and deliver the best possible experience for colleagues and customers through our unique Customer Goal and Journey model
• Complete a variety of placements across the other commercial banking streams which allows you to build a balance of depth and breadth of skills and experiences
• Study towards a professional qualification, with the opportunity to tailor your experience in your second year by choosing what you want to study

How you’ll benefit

We’ll reward you with a starting salary of £35,000 a year. And on top of your salary, you’ll also have access to our flexible benefits package.  You can expect to:

• Accelerate your product and proposition development capability
• Develop robust credit, lending, and risk management skills
• Learn from industry experts and immediately apply your learnings
• Expand your global professional network
• Grow your confidence and build your resilience
• Access world-leading research and insights
• Test and learn new approaches in a safe, inclusive environment
• Experience first-hand what it’s like working in a purpose-driven organisation

At the end of the programme, you’ll be well-positioned to apply for roles such as Product Analyst, Capital Management Associate and Digital Consultant, to name just a few.

Entry requirements

To be eligible for our Customer Products & Propositions graduate programme, you’ll need:

• To have, or be on course to achieving a 2:1 in your degree
• A passion for innovation
• Good communication skills
• A strong customer focus
• To be curious, and willing to approach things from a fresh perspective