Store Manager- Retail (Mumbai, Gurgaon, Surat & Coimbatore)

Primary performance indicators. ● Store Revenue ● Store Operational Expenditure ● Shrinkage ● Customer Satisfaction levels ● Team Engagement levels Role will include:

• Hold accountability for Store target achievement and P&L responsibility.
• Monitor the daily operations at the store including customer experience, escalations, revenue and people related responsibilities.
• Ideate, execute and continuously work towards making the product and service experience better for our customers to ensure that the Store consistently exudes our brand experience.
• Monitor Inventory cycles and stock replenishment in coordinating with the Operations and Sourcing teams.
• Track and analyze Store and Team member performances on a daily basis and execute measures to enhance performance.
• Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements.
• Liaise with Sourcing / Product / Customer Service team to share feedback on products and process as and when needed.
• Engage and motivate the team members towards target achievement, customer centricity and better performance and work with the Training Team on identifying training needs and work towards building a motivated team at the Store.

• Retail Store management, People management and Customer Interaction experience is mandatory.
• High Levels of Ownership and Drive.
• Great command of communication / language (English + one vernacular at least) - ability to hold conversations with customers on their dream home, help them pick the right products, understand their sense of aesthetics and guide them accordingly.
• High energy, cheerful person + ability to smile always despite the situation /time.
• Empathy for people and situations; highly approachable person.
• Honesty and transparency in communication;shows warmth in interactions.
• Extremely hard-working and committed to the cause / values / vision of UL.
• Love for beautiful homes, and all things beautiful; a love for aesthetics.
• Willingnessto learn rapidly + Ability to consistently make things better.
• Ability to use technology effectively + Ability to use apps /tools to provide design / catalogue consultation.
• Team Management and Engagement skills