IT Support Analyst

About Us Pure Fishing is a leading global provider of fishing tackle, lures, rods and reels with a portfolio of brands. We have operations in 23 countries with office bases in many countries across Europe. Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services delivering exceptional financial results by a passionate, high-performing team. We are dedicated to helping you have more fun and catch more fish! Please see our website for further information. Job summary: Reporting to the IT Manager, you will be responsible for the day-to-day support for end-users both on-site and remotely. You will also have responsibility for the installation, deployment and support of servers/desktop/laptop/mobile devices/peripheral devices hardware and software. Responsibilities may also include server support and management of local network LAN. You will support end users across a wide geographical area covering multiple countries. Specific Responsibilities:

1. Providing IT technical support to employees in person, via phone and online messaging.
2. Providing expertise including, but not limited to technology deployment, service troubleshooting, root cause analysis, hardware and software inventory management.
3. Configuring, installing, maintaining and repairing problems with desktops, laptops, servers, client hardware, software and network connections. Having the ability to provide basic LAN workstation support.
4. Troubleshooting basic Wi-Fi problems to determine if the problems are network or device related.
5. Designing and implementing IT projects, partnering with the business to stay current on active and future projects.
6. Providing support on all Windows Server and Client OS’s, Office 365, Active Directory and other various products.
7. Providing support to manufacturing applications throughout the operation facility.
8. Updating, documenting and retaining all maintenance information for PC hardware/software items and an accurate inventory of installed hardware and software.
9. Working with and managing 3rd party vendors to procure hardware and software.

Role Requirements:

1. Strong/high level of English language, both written and verbally.
2. A minimum of 2 years’ experience in a similar role in an international organisation.
3. Solid knowledge of software and hardware.
4. Knowledge of Microsoft 365 and Microsoft environment in general.
5. Knowledge of standard operating systems such as Windows 10 & 100, Windows server 2019 & 2022 incl. DHCP, DNS, Active directory.
6. Knowledge of network in general, LAN & WIFI incl. cabling.
7. Knowledge of Copiers, printers, and AV equipment.
8. Knowledge of kaseya is a distinct advantage.
9. Solid interpersonal skills and a customer-focused / service mindset.
10. Pragmatic, robust and solution orientated personality, with the ability to work well in a team environment and to build strong relationships across a multi-cultural employee base.

What we can offer An attractive and competitive compensation/benefits package is available for the successful candidate, based on skills and experience, together with the learning, development and career opportunities you would expect in a global organization. We have a great flexible team-working environment, a highly dynamic and passionate team to work with, and the opportunity to progress for the right candidate. This role is based full-time in our new modern offices in Northumberland Business Park, Cramlington, which has excellent links both to the A1 and A19, together with good amenities in the surrounding area. Some travel may be required in this role to our production site and retail store in Alnwick, our Distribution Centre on the north side of Cramlington, as well as some occasional pre-planned international travel to some of our offices in the EMEA region or the US. If you are ready for a change, or just a new opportunity in an exciting, dynamic and passionate business, then please get in touch. For further details or to apply please contact hremea@purefishing.com.