Call Center Agent - English
دوام كامل
في Saudi Petroleum Services Polytechnic
في
Saudi Arabia
نُشرت يوم December 21, 2024
تفاصيل الوظيفة
Responsibilities:
- Answer inbound calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
- Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions
- Follow up with customers on unresolved issues to ensure customer satisfaction
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
- Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues
- Upsell products and services to customers when appropriate
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Adhere to call center scripts and guidelines to provide consistent and high-quality customer service
- Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced and dynamic environment.
- Strong attention to detail and accuracy.
- Ability to multitask and prioritize tasks effectively.
- Positive and professional attitude.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Proficient in using call center software and computer applications.
- Strong knowledge of customer service principles and practices.
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