Manager, Key Account Support | Kuala Lumpur, MY

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Summary:

1. Account Management Support - across all spectrum such as governance, complaints, sales, marketing, training etc.
2. Provide efficient administrative and operational support to team (nationwide).
3. Project tracking and updating on status of monthly initiatives and activities.
4. Establish clear follow updates, proactively contacting others to review progress and confirm action taken.
5. Assist in the coordination of meetings to ensure timely and accurate completion.
6. Single point of contact and act as liaison capacity for the Account.
7. As a coordinator within Head Office and branches on staff matters and HQ events.
8. Work closely with business units to prepare end-to-end event's approval paper and process (from procurement to the event's reward fulfillment).
9. Arrange conferences and meetings; prepare and assemble materials; make, confirm, and process travel arrangements and expense reports; schedule appointments and arrange meetings; maintain schedules and calendars; monitor inventory.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Provide assistance in calendar management, meetings arrangement and teams travel arrangement.
• Assists on department traveling arrangement on account related events.
• Provide assistance (coordinate and facilitate) in projects / department initiatives and implementation.
• Maintain department's:

• Personnel databases (pre on & off boarding, system access, IT inventory, name cards, leave management).
• Personnel expense budgets.
• Purchasing records and coordinates billing to departments.
• Update Business Continuity Management (BCM) & Business Continuity Impact (BIA) yearly.

• Sourcing and procure corporate gifts for business partners (if applicable).
• Provide assistance in department manpower, capacity planning and pre and post recruitment.
• Sales Account Management which includes sales materials, sales tools (iPad and Raise), finance, expenses, meetings & preparing minutes of meetings.
• Supporting sales team:

• Distribution of sales and marketing materials & quotation generation.
• Assists to facilitate any product, funds and processes trainings.
• Back Up Sales Head for sales reporting.

• Perform other administrative and support duties as specified.

JOB SPECIFICATION: a. Qualifications:

• Min. SPM / Diploma in Business Admin or its equivalent.

b. Experience:

• Minimum 5 years related experience.

c. Knowledge:

• Self-motivated, positive attitude and multi-tasking workable.
• Strong administrative and MS Office skills.
• Meticulous and able to perform well under pressure.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. #J-18808-Ljbffr