Senior Program Manager

Summary The Senior Program Manager is responsible for share our determination to deliver our vision of being the worlds most admired air and travel services provider. The incumbent will have a sharp business mind and proven ability to strategize and implement high-level program initiatives. As a natural leader, this person should have strong talent for project coordination and delegation. Ultimately, the program manager should be motivated by a desire to optimize productivity and nurture program success from inception to completion. Duties and Responsibilities Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence Live and champion dnata’s Environment Sustainability Framework, meeting our commitment to our three priority focus areas; to reduce emissions, consume responsibility and protect wildlife & habitats Contribute to a safety-first environment and work within Workplace Health and Safety policies, procedures, and guidelines at all times Understand and adhere to dnata policies, governance, and legal guidelines, ensuring given projects are in full compliance; to protect and maintain shareholder / brand value Strategize, implement, and maintain program initiatives that adhere to organizational objectives To oversee and/or lead multiple initiates simultaneously through all four project management phases (planning, build-up, implementation, and closeout, ensuring program goals are reached Develop program assessment protocols for evaluation and improvement Meeting with stakeholders, senior leadership to discuss program status and goals Manage budget and funding channels for maximum productivity Pro-actively manage and resolve program challenges, time slippage, scope creep, quality issues, and people Establish and maintain relationships with relevant stakeholders, providing regular updates on program status and goals; whilst holding project team members accountable to ensure that projects adhere to scope, schedule, and budget Consistently project a professional, confident, controlled and customer service focused attitude and demeanour Promote and personally invest (through our Volunteer Day Programme) in dnata4good, our employee-driven initiative that recognises the communities we serve by supporting charities and community development projects that align with our charitable pillars Perform any ad-hoc duties as assigned by the reporting manager or department head Requirements Bachelor’s degree and/or equivalent experience and/or relevant professional qualification (such as PMP, PRINCE2, Six Sigma) Advanced project control system skills; including a high competency in all Microsoft Office applications Highly organised with the ability to multi-task including expert and seamless time management skills Able to handle sensitive information with discretion and to maintain confidentiality at all times Outstanding influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective stakeholder management best practice and managing expectations Strategic mindset to be able to align the projects with dnata’s broader strategic objectives, understanding big picture and long-term goals. Strong analytical and problem-solving abilities Excellent communication, interpersonal and presentation skills, working with all levels of management Possesses a valid international driver’s licence (airport, air-side drivers’ licence would be an advantage) Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)#J-18808-Ljbffr