الصفحة الرئيسية المملكة العربية السعودية Customer Service Representative - English Speaker
الصفحة الرئيسية المملكة العربية السعودية Customer Service Representative - English Speaker
Customer Service Representative - English Speaker
تفاصيل الوظيفة
The Customer Service Representative plays a crucial role in the insurance and third-party administration (TPA) sector by acting as the primary point of contact for clients. This position requires a dedicated individual who can effectively address customer inquiries, resolve issues, and provide information about insurance products and services. The ideal candidate will possess excellent communication skills and a strong customer-oriented mindset, ensuring a positive experience for all clients. Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide detailed information about insurance products and services to clients.
- Assist customers in completing insurance applications and claims processes.
- Resolve customer complaints and issues in a timely and effective manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure customer satisfaction.
- Stay updated on industry trends and changes in insurance policies.
- Train new team members on customer service protocols and best practices.
- Conduct follow-up calls to ensure customer satisfaction post-interaction.
- Participate in team meetings and contribute to process improvement initiatives.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficient in using customer service software and tools.
- Empathetic and patient with customers.
- Team player with a positive attitude.
- Ability to adapt to changing situations and customer needs.
- Experience in the insurance industry is a plus.
- Strong organizational skills and time management.
- Willingness to learn and grow within the company.
- Proficient in customer service software and CRM systems.
- Strong communication skills, both verbal and written.
- Ability to handle difficult conversations with professionalism.
- Knowledge of insurance products and services.
- Excellent time management and organizational skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Fluency in English; additional languages are a plus.
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الشركة المعلنة عن الوظيفة
Almajdouie
-
Customer Service Manager One Education92 درهم
1,983 درهممدة الدورة التدريبية: Upto 3 Hours -
Customer Services Diploma International New Skills Academy88 درهم
1,098 درهممدة الدورة التدريبية: Upto 7 Hours
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