eir evo talent | Unified Communications Support Engineer / Administrator (Intermediate)

Unified Communications Support Engineer / Administrator Job Type:Contract (24+months) Location:Dublin Hybrid - 3 days per week The Role The following non-exhaustive list of Key Deliverables are applicable to this Role. Management, maintenance, monitoring and reporting on the Workspace One environment and mobile estate Contribute to the planning and implementation of maintenance and installation works, including building and configuration of infrastructure components in virtualized environments Apply tools, techniques, and processes to track, log, and correct information related to configuration items Research, evaluate, and make recommendations to ensure proper operation and performance Initiate and monitor actions to investigate and resolve problems in systems, processes, and services Security management to include anti-virus, patch, and update management to help mitigate risks to service quality Capacity management for servers and applications measure and assess platform capacity to meet future scalability of systems to ensure minimal downtime through predictable action Involvement in problem and change management processes including working with the technical teams to facilitate successful testing and introduction of new products to the platform. To make certain that system modifications and services changes are identified, documented, and supported before action Provide technical expertise to enable the correct application of operational procedures Production of performance, usage, and analytic reports as required Support of technical management and administration functions, including documentation to maintain accurate and appropriate records of all services and resources Configuration and management of the Workspace One platform to ensure that it meets the organisation's needs. This includes configuring policies, settings, and profiles to ensure that devices and applications are secure and compliant Mobile device management (MDM) and mobile application management (MAM) concepts Managing application deployment in the Workspace One platform. Including installing, removal and updating has required Management of user accounts/device accounts including creation, deletion, password resets, assign permissions and roles Implementation of security policies, monitoring of security logs and incident response Provisioning of new devices on the Workspace One platform and de-provisioning lost /stolen or retired devices Provision of support in troubleshooting issues with devices, applications, and network connectivity including technical support to users of the Workspace One platform Create, manage, and roll out device profiles and compliance policies Manage mobile devices, enrol or unenroll devices, disable or wipe devices Manage device refresh, mobile app rollout and device OS upgrades Support project teams for mobile app testing, communication, and deployment Provide Level 2-3 support and be a point of escalation for our Customer Services Team Support colleagues, and peers including Technical and Customer Services through documentation, coaching and knowledge sharing To undertake ad hoc tasks from time to time as directed Other duties as assigned Key skills/knowledge/experience: The following Experience/Competencies/Skillsets are applicable to this Role. Service Management Account Management Policy Management Capacity Management Technical Management Security Management Device Management Application Management Compliance / Governance Documentation Service Administration Service Support Problem / Change Management Collaboration / Knowledge Transfer Client / Server Configuration Candidates should hold appropriate RTWs for Ireland i.e. Stamp 4, Irish/British/EU passport. For more information please apply here or contactAgnes Reena/Contact: eir evo talent is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent. Ref: EET6496 Skills: Omnissa Workspace ONE UEM Administrator Mobile device management (MDM) Benefits: Work From Home