Tamheer - Customer Engagement Programs

دوام كامل في Almajdouie في Saudi Arabia

نُشرت يوم December 19, 2024

تفاصيل الوظيفة

Tamheer - Customer Engagement Programs Job Description Role Purpose: The Health Lounges Engagement Manager drives business growth by promoting offerings, engaging clients, ensuring smooth operations, collaborating with other functions, managing member enrollment & on-ground activities, and cultivating strong client relationships. Key Accountabilities:

Member Segmentation & Development of Member-Focused Roadmaps: Work with colleagues from different departments to help create a clear & effective member roadmap. Assist in ensuring the roadmap aligns with the company’s main goals, aiming to increase growth & engagement. Help organize members based on specific criteria like behaviors & preferences. Use these segments to improve & tailor programs for different types of members.
Member Outreach & Engagement: Reach out to potential members to introduce & promote the Champion Health Lounge. Develop & maintain strong relationships with members to understand their needs & preferences.
Member Enrollment & Lounge Innovation: Guide & simplify the enrollment process for new members to ensure a smooth & efficient experience. Consistently work on improving & launching programs to attract & keep members, supporting long-term growth.
Lounge Promotion, On-Ground Activities & Communication Management: Plan & carry out on-site activities to promote the health lounge & its services effectively. Create & share engaging messages to attract & inform potential members about our offerings. Launch targeted communication efforts to encourage individuals to try health lounge programs. Use various channels to increase awareness & encourage active participation in the lounges.
Member Retention & Database Management: Create & implement re-engagement strategies to bring back members who have used our lounges before. Set up feedback systems to gather member experiences & improve services. Create & maintain an organized database of lounge launches & member interactions to assist with planning. Use data analytics to spot trends, measure success & guide future strategies.

Skills: Excellent communication & interpersonal abilities. Customer-centric mindset with a passion for health & wellness. Ability to multitask & manage time effectively. Education: Bachelor’s degree in Business Administration, Hospitality Management, Health Services or related field. Job Location: Jeddah, Saudi Arabia Job Role: Other Years of Experience: Min: 0 Max: 1 Residence Location: Jeddah, Saudi Arabia #J-18808-Ljbffr

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