Claims Manager / Senior Claims Advocate - Gen...
تفاصيل الوظيفة
003051Working at LocktonAt Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.Business unitScheduleFull Time PermanentJob typeExperienced ProfessionalWorkplaceHybridYour ResponsibilitiesThe Claims Manager will play a dynamic role in our organization by providing technical expertise and claims advocacy services to our clients. In this role, the Claims Manager will be working alongside our partners, producers, account executive, and brokers; to manage claims relationship with major clients and to act as an ambassador for Lockton's claims offering.This position requires a deep understanding of the claims process, strong communication and negotiation skills, and the ability to manage complex claims effectively. The Claims Manager will also lead and manage a team of four claims professionals, ensuring high performance and effective collaboration within the team. The role is pivotal in ensuring that clients receive prompt and fair resolution of their claims, while also maintaining strong relationships with insurance companies and other stakeholders.ResponsibilitiesOversee and manage the entire claims lifecycle, from initial report to final resolution, ensuring timely and accurate processing of claims.Lead and manage a team of four claims professionals, fostering a collaborative and high-performing team environment.Provide expert guidance and support to clients, answering questions, addressing concerns, and providing regular updates on claim status.Provide leadership, manage, review and supervise claims and adherence with claims procedures and guidelines.Lead the claims relationship, including regular meetings, delivery of claims reports etc.Serve as the primary advocate for major clients throughout the claims process, ensuring their interests are represented and protected.Engage in effective negotiation with insurance companies, loss adjusters and other parties to achieve reasonable claim outcomes for clients.Maintain strong relationships with clients, insurance companies, loss adjusters, lawyers, experts, and other stakeholders, fostering trust and collaboration.Manage the relationship between the claims team and the relevant placing department(s) and report to the business with management information based on statistical and other reports as well as current and anticipated future issues.Liaise with the business to report relevant claims issues and provide advice on underwriting issues, wordings and construction thereof.Be actively involved in new business opportunities, identifying prospects, preparation of tender reports, tender presentations etc.Manage the interaction of claims with other functions within Lockton (e.g. placing, actuarial, finance), to enhance claims service provided by the division's claims team.QualificationsEducation: Bachelor's degree in insurance, business administration, law, engineering, or a related field.Experience: Minimum of seven to ten years' experience in insurance industry, with focus on claims management and advocacy services with in-depth understanding of insurance law and practice.Certifications: Professional qualifications (e.g. Dip CII, ACII, FCII, CPCU, AIC) and/or evidence of significant continuing professional development throughout career.Customer-focused with a commitment to providing exceptional service.Strong understanding of insurance policies, coverage, and the claims process.Claims handling and negotiation skills.Proven leadership and team management skills.Ability to work under minimum supervision within assigned authority.Ability to work independently and as part of a team.Analytical, organized and with a strong attention to detail.Strong and accurate communication skills; both oral and written.Ability to articulate and promote Lockton's core values and mission and to act as an ambassador for the firm and its claims offering.Equal Opportunity StatementLockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.About LocktonLockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what's right every day.At Lockton, we believe in the power of all people. You belong at Lockton.How We Will Support YouAt Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
#J-18808-Ljbffr Finance
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
