CelcomDigi Customer Service Executive - Urgently Hiring

CelcomDigi Customer Service Executive - Urgently Hiring!

Join our dynamic team as a CelcomDigi Customer Service Executive at the Wingo Star Group Sdn Bhd in Bangsar, Kuala Lumpur! As a full-time customer service professional, you will be the voice of our CelcomDigi brand, providing exceptional support and resolving inquiries for our valued customers. Your passion for service will make a real difference in enhancing customer satisfaction and loyalty. Job Benefit (Top Reasons to work with WSG):

• Attractive remuneration package up to RM2600 (subject to experience) with incentives to reach RM 3500++
• Earn additional incentives of up to RM2,000++ based on your KPI performance (the more you achieve, the more you earn!)
• No Shift Work
• Monday to Friday (9 AM - 6 PM) & Saturday (9 AM-1 PM)
• Offer comprehensive, interactive, and fun training sessions to equip you with the skills and knowledge you need to excel.
• No experience? No problem – we provide all the training!
• Strategic working location (Above LRT Kerinchi Station)

Job Description (What is your mission?):

• Provide customer service for outbound calls related to telecommunication.
• Retain customers by educating them on new campaigns and product benefits.
• Upsell where appropriate to enhance customer satisfaction and meet targets.
• Deliver and educate existing customers on the benefits of the campaign or programs over the phone.
• Provide accurate information about CelcomDigi’s offerings and pricing.
• Ensure customer information is validated and updated accurately, providing efficient and error-free service.
• Maintain detailed records of customer interactions and follow-up actions.
• Must be computer literate with good working knowledge of computer skills.

Job Requirement (Who are we looking for?)

• Strong communication skills in Bahasa Malaysia or English.
• Energetic, positive-minded, and a good team player.
• Committed, highly motivated, and looking forward to a rewarding career.
• Passion for delivering a positive customer experience and contributing to the success of the team.
• Entry-level candidates are WELCOME!

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?

Join us in building a better world. Apply now!#J-18808-Ljbffr