Senior ZOHO Developer

Bestax Chartered Accountants | Part time Bestax Chartered Accountants is a team of dedicated and qualified public accountants, located at the heart of Dubai, Business Bay, and offers numerous services such as VAT, Corporate Tax & Excise Consultancy, Accounting & Bookkeeping Services, Audit & Assurance services, Internal Audits, Software Solutions, Business Setup Services, ESR, UBO and AML Compliance and other financial and business consultancy services.

Job Description

• Responsible for implementation, customization and daily administration of all Zoho applications, primarily Zoho CRM, Books, Projects, Analytics, Sales IQ and Desk. Involved in the complete project and software development lifecycle from scoping/requirement gathering, system design, end user testing, assist in training, roll out and user support.
• Understand business processes and requirements of internal teams to implement and customize various modules in the relevant Zoho Application. Communicate with external parties to source or communicate information as required. Create and maintain automation using workflows, custom functions and widgets. Develop and manage user access privileges, homepage dashboard, module and field level customizations.
• Develop and maintain sync integrations between applications in the Zoho platform. Work with in-house web developers to resolve any issues with lead capturing from webform CRM fields, either through third-party APIs or coding. Investigate and troubleshoot day to day issues in leads and opportunities management, contacts, companies and the overall functionality of Zoho CRM.
• Test changes and solutions in development environments (sandbox) before go-live. Test fixes to ensure bugs and issues have been resolved.
• Provide general support for all enterprise applications. Provide on-site support for ad hoc requests, coding, live chat, lookup and company module data sync between CRM, Books and Analytics. Work with the Zoho Team to troubleshoot any system errors. Create documentation for changes and updates for end users.

Requirements

• Minimum 2 years relevant experience.
• Bachelor's Degree in IT or Computer Science.
• Ability to create logical workflows, relevant field creation and data mapping.
• Certification as a Zoho Certified Administrator is desirable.
• In-depth knowledge of all Zoho One Apps mainly: CRM, Analytics, Books, Sales IQ, Desk, Survey and Campaigns.
• Database management and data management software.
• Fluency in written and spoken English.
• Must have good negotiation skills.
• Must be able to create good presentations.
• Must have excellent interpersonal skills.
• Must be detail oriented and an active listener.