IT Infrastructure Engineer II

Job Description

Company Description A little bit about talabat talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt & Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries. Job Description Role summary We are seeking a knowledgeable and proactive Systems Infrastructure Team Member to manage our mobile device management (MDM) solutions, servers, and business applications. This role is crucial for ensuring the security, performance, and reliability of our IT infrastructure. The ideal candidate will have a strong technical background, excellent problem solving skills, and a commitment to delivering exceptional support across the organization. The following experience is relevant to us Key Responsibilities: 1. System Setup and Support  

• Assist in configuring and deploying servers and applications based on organizational guidelines.
• Work with stakeholders to understand system requirements and contribute to solution specifications.
• Help ensure system reliability and scalability.

2. Endpoint and Security Management  

• Support endpoint management tasks for desktops, laptops, and mobile devices, assisting with Mobile Device Management (MDM) solutions.
• Follow security policies, monitor endpoints, and support incident response efforts.

3. Monitoring and System Optimization  

• Use monitoring tools to track system performance and report findings.
• Assist in analyzing performance data to help improve system efficiency.

4. Troubleshooting and Support  

• Provide technical support for routine system and application issues, escalating complex problems as needed.
• Document and track incidents to ensure timely resolution.

5. Backup and Recovery  

• Support the implementation of backup solutions, ensuring data integrity.
• Assist in testing disaster recovery processes to minimize data loss.

6. Patch and Vulnerability Management  

• Assist with patching and updating servers, endpoints, and applications, identifying and addressing vulnerabilities under supervision.
• Help conduct regular vulnerability scans and implement fixes as directed.

7. User Access and Compliance Management  

• Support user access management, ensuring adherence to security policies.
• Assist with compliance documentation and support audit preparations.

8. Team Collaboration and Documentation  

• Work with other IT teams to ensure cohesive support and security practices.
• Document system configurations, processes, and incident reports, contributing to reports on system performance and security.

Technical Skills:  

• Proficiency in Windows and macOS systems.
• Familiarity with endpoint security solutions (e.g., XDR, encryption) and basic networking concepts.
• Handson experience with Sentinel 1, ESXi, Jira and Intunes
• Exposure to cloud computing like AWS, GCP
• Exposure to scripting languages like PowerShell or Python is a plus.

Qualifications Qualifications:  

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in systems administration, endpoint management, or a similar role.
• Basic certifications (e.g., CompTIA Security+, Microsoft Certified: Azure Fundamentals) are a plus.

Soft Skills:  

• Strong problemsolving and analytical skills.
• Good communication and interpersonal skills.
• Ability to work effectively within a team and manage tasks independently.