الصفحة الرئيسية المملكة العربية السعودية Tamheer - Service Management
الصفحة الرئيسية المملكة العربية السعودية Tamheer - Service Management
Tamheer - Service Management
تفاصيل الوظيفة
• Answer inbound calls to the IT Service hotline within agreed KPI. • Log and create service desk tickets for issues and fulfillment, ensuring tickets are assigned and categorized properly. • Escalate support tickets to L2 support on time. • Follow up on escalated tickets and update users on status until closure. • Document resolutions before ticket closure to build the knowledge database. • Analyze the service desk queue for trends and notify the IT Support team leader as required. • Update the knowledge database with new resolutions discovered. • Troubleshoot user issues over the phone or in person to resolve reported issues. • Install and configure applications as requested by users for business needs. • Modify and fine-tune hardware setups to meet user requirements for performance and stability. • Monitor and maintain user systems to ensure optimal performance. • Apply patches and fixes as recommended by software and hardware vendors. • Install, configure, and support printers, scanners, and other IT-related devices. • Transfer user stations as required by departmental managers. • Assemble, install, and configure user desktops and laptops. • Apply virus protection systems and set up disk encryption for desktops and laptops before handing them over to business users. • Log configuration item details to the Configuration Management Database (CMDB) and ensure all changes at the item level are updated in the CMDB. • Run the daily night batch process for the Caesar application. • Ensure the backup system is executed as per the daily schedule. • Perform Caesar backup restoration as per the daily schedule. • Escalate batch process issues to the development team on time and follow up on resolutions until closure. • Perform assigned daily health checks and escalate issues found to the Network and Systems team. #J-18808-Ljbffr
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الشركة المعلنة عن الوظيفة
Bupa Arabia
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