Sales Director UKI CX

Customer Experience (CX) Applications Senior Sales Manager UK

You and Oracle

As a CX Applications Senior Sales Manager, you will play a pivotal role in driving revenue growth and establishing our market presence for our market leading CX SaaS solutions within the UK & Ireland.

Oracle is a key player in the SaaS CX Applications market looking to make every customer interaction matter by connecting all customer business data across marketing, sales, and service. Oracle CX offers a connected suite of applications that goes beyond traditional CRM to help organisations create, manage, serve, and nurture lasting customer relationships.

Key Responsibilities

Reporting directly to the VP of Cloud Applications UKI, you will play a critical role in building and nurturing relationships with key stakeholders, identifying new business opportunities, and positioning our suite of CX Applications to address the evolving needs of our enterprise customers. This is a strategic leadership role that requires a deep understanding of the CX market, strong sales acumen, and the ability to inspire and mentor a high-performing sales team.

This is a first line manager role, with responsibility for 5-6 CX Application Sales Representatives.

Specific responsibilities include:

Develop and execute a comprehensive sales strategy to achieve revenue targets and market share growth within the UK and Ireland.

Build and maintain strong relationships with key decision-makers, influencers, and stakeholders within customers.

Lead, mentor, and develop a team of sales professionals, providing guidance, support, and coaching to drive performance excellence while focusing on accelerating growth and exceeding customer expectations, ensuring you attract and retain top talent.

Collaborate with supporting functions, enabling you and your team's success.

Implement the Oracle CX Applications strategy throughout the territory, driving customer success.

Identify emerging market trends, customer needs, and competitive threats to inform strategic decision-making and product development efforts.

Drive the expansion of our customer base by identifying and pursuing new business opportunities, including strategic partnerships and alliances.

Establish and maintain a culture of accountability, transparency, and continuous improvement within the sales organisation.

Year One Critical Success Factors

Successfully establish a go-to-market strategy for CX Applications.

Develop & implement a 3-Plan that enables us to outgrow the market each year for the next 3 years.

As part of this, develop a Demand Generation plan to deliver pipeline growth in line with our target of always having a minimum of 4x pipeline cover.

Ensure we deliver or exceed annual Renewal, New & Expansion and Revenue targets.

Ensure the team delivers against other key performance metrics such as participation, predictability, linearity, and high productivity per rep.

Drive YOY Growth across the CX applications portfolio.

Deliver on our People agenda.

Embrace professionalism, integrity, respect, and teamwork in everything we do.

Preferred Skills and Experience

We are looking for a strategic leader with a proven track record in sales management, a deep understanding of the CX market, ideally across all facets (Sales, Service, Marketing and CPQ), however candidates with strong experience in one or more of these will also be considered. The successful applicant must have a passion for delivering innovative solutions that address the unique needs of their customers.

Proven track record of success in sales leadership roles within the software industry, with specific experience selling SaaS CX solutions.

Strong leadership skills with the ability to inspire, motivate, and develop a high-performing sales team.

Excellent communication, negotiation, and presentation skills, with the ability to influence and build relationships at all levels of an organisation.

Strategic thinker with the ability to develop and execute complex sales strategies in a dynamic and competitive market environment.

Results-oriented mindset with a track record of consistently achieving or exceeding sales targets and objectives.

Ability to thrive in a fast-paced, collaborative, and entrepreneurial environment, with a passion for driving positive change through technology.

Strong interpersonal skills, with demonstrated ability to orchestrate and collaborate with diverse team members and external parties at the highest levels.

Ability to engage, support and motivate teams and to oversee a variety of work streams simultaneously.

Outstanding oral and written presentation communication skills.

Fluency in English is a must.

Education• A Bachelors' degree is preferred.

Additional InformationAs part of Oracle's employment process, candidates will be required to complete a background check prior to an offer being extended. These background checks include:• Prior employment verification.• Education verification.• Criminal background check.

Oracle is an equal opportunities employer.

At Oracle, we don't just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

About Oracle

For more than four decades, Oracle has delivered innovation upon which entire industries have been built. From transforming healthcare to advancing scientific research, the work we do at Oracle is not only transforming the world of business—it's defending governments, powering nonprofits, and giving billions of people the tools they need to outpace change.

Contact informationTim RickmanSenior Principal Talent Advisortimothy.rickman@oracle.com+44 07766 905 844

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