L1 - Service Desk (English & Italian)

At IT Industrial Company (Contractor), in Portugal Expires at: 2025-06-19 Remote policy: Full remote Important Information: - Priority to candidates who speak a third language (Spanish/French/German)- 8 hours per day between 7am-8pm GMT times (based on language resource’s shift time will vary). For example: If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours - Portuguese bank holidays that occur on a weekday must be covered

Main requirements

Role Description Skills: • 2-7 Yrs of experience in Service Desk/Technical Support - L1. • Provide support through Calls, Emails, and self-service tickets. 8 hours per day between 7am-8pm GMT times (based on language resource’s shift time will vary). For example: If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours. • Excellent communication and customer service skills to support Global customers. • Experience with advanced Active Directory, O365, software installation, Printers, and other standard applications. • Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi. • Good knowledge of ticketing systems (e.g., ServiceNow). • Strong problem-solving and troubleshooting skills. • Ability to work independently and as part of a team in a fast-paced environment. • Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical users. • Strong customer service orientation with a focus on user satisfaction. • Ability to manage time effectively and prioritize tasks based on urgency.