Trainee Customer Experience Officer

Trainee Customer Experience Officer. Hawkesbury City Council. Windsor,

Richmond & Hawkesbury NSW. Customer Service: Call Centre (Call Centre

& Customer Service). Government - Local (Government & Defence). Full

time. Add expected salary to your profile for insights. Closing date:

1/12/2024 11:59 PM AUS Eastern Standard Time. Location: Windsor, NSW.

Department: Corporate Services / Business Transformation & Customer

Experience. Employment type: Full-Time. Be passionate. Be progressive.

Hawkesbury City Council.

12 Month Traineeship. 4 days on-the-job training and 1 day of study.

Study Certificate III Business Administration. Hawkesbury City Council

is the largest local government area in metropolitan NSW, covering

2,800 square kilometres, incorporating both urban and rural

communities. We are committed to working together to deliver outcomes

for the community through innovation and best practice.

The Customer Experience team is the face of Council and plays a

critical role in shaping first impressions and delivering a quality

customer service experience. It is a high-performing team that

provides frontline support by handling internal and external customer

enquiries over the phone, in-person or via email.

The Role You will report to the Customer Experience Coordinator and

work closely with our Customer Experience Seniors at our Windsor

office. This is a great opportunity to develop a broad range of

administration skills while completing an accredited Cert III Business

Administration qualification, which will help to kick start your

career for future success.

About You: You will be a highly motivated individual who has excellent

communication and interpersonal skills. You enjoy customer contact,

data entry, a fast-paced environment, and being a team player.

You’re results-oriented and have high attention to detail. This

traineeship will assist you to progress your career in local

government or customer service-based industries. To be considered for

this position, you must have completed your Year 10 School Certificate

and have some customer service or administration experience.

It is also essential that you do not already possess a Certificate III

or higher-level qualification.

Applicants should note that continuing employment beyond the

twelve-month traineeship period cannot be guaranteed.

Essential Criteria: Completion of Year 10 School Certificate or

equivalent. Demonstrated customer service or administration

experience. Good telephone manner with ability to listen, accurately

document customers requirements and maintain confidentiality.

Computer/data entry skills and experience with the ability to touch

type with high accuracy. Excellent interpersonal skills dealing with

internal and external customers. Strong willingness to take

instruction, ask questions and follow through to achieve completion of

assigned tasks. Demonstrated competence interacting and working with

stakeholders at all levels to deliver outcomes. Understands personal

mobile usage during business hours is limited.

The Rewards, Study days, Onsite parking, Paid qualification, 15-day

sick leave, Great working environment, Health and Wellbeing Program,

Employee Reward and Recognition program, Corporate Rate Gym

Membership: Oasis Leisure Centre, Social Club: raffles, member draws,

Christmas party and other activities. Employee Assistance Program for

employees and their family.

Applications close Sunday, 1 December 2024

Applicants who do not address the selection criteria may not be

considered for this position.

Please note that the canvassing of councillors in relation to these

matters will automatically disqualify the applicant from this process.