Customer Service Manager (CSM)

Job title : Customer Service Manager (CSM)

• Develop and implement effective customer service policies and standards.
• Supervise and manage the customer service team to meet and exceed guest expectations.
• Handle and resolve customer complaints and ensure proper follow-up.
• Monitor customer feedback and work with relevant departments to improve services.
• Train and mentor staff to deliver excellent customer experiences.
• Prepare and present customer service performance reports to management.
• Collaborate with other teams to streamline operations and enhance service delivery.

• Bachelor's degree in Hospitality, Business Administration, or related fields.
• 3+ years of proven experience in a customer service management role, preferably in the hospitality industry.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Proficient in handling customer service tools and CRM software.
• Ability to remain calm under pressure and resolve conflicts efficiently.
• Strong organizational and problem-solving skills.

• HMO coverage.
• 13th-month salary bonus.