Relationship Manager, Community Banking - Kuching

Job Description - Relationship Manager, Community Banking – Kuching (240000WS)

Responsibilities

• Revenue Performance: The ComBk RM will be provided with a portfolio of larger SME customers of the branch. His or her role will be that of engaging and servicing this portfolio of business customers and to achieve a desirable revenue growth target by cross-selling and up-selling various relevant business banking products that meet the customers’ needs. These business banking products will cover a full range of loan and liability products but principally will be working capital loans, deposit products, FX sales and cash management services.
• Relationship Building: The ComBk RM is entrusted to ensure he or she constantly engages the Bank’s key community banking customers by providing timely and effective follow-up and services. He or she is expected to contact and engage the bank’s customers in accordance with the Bank’s engagement policy to retain and grow the customer relationship and hence securing a larger wallet share of the customers.
• Risk Management: The ComBk RM is required to diligently obtain relevant information and ensure integrity is maintained at all times when dealing with the Bank’s customers.
• Compliance & Audit: He or she is expected at all times to perform his role and duties in accordance with the law, regulations, rules, and policies relating to all activities and conducts to ensure we deliver an acceptable and professional service to our valued business customers.
• Work Quality: He or she is also expected to conform to the Bank’s internal quality policies and requirements to ensure effectiveness and efficiency in carrying out his or her duties within the Bank.

Qualifications

• Must have a minimum qualification of a recognized Diploma/Degree or equivalent. However, candidates who have been in SME Relationship Management for more than 4 years will also be considered favorably.
• Candidates are required to have a minimum of 2 years working experience in loans sales, account management, or relationship management, preferably in a financial institution or a service provider involved in consultancy, pharmacy, IT, logistic services, trading, and industrial products wholesales or retails.
• He or she must have an outgoing personality and enjoy meeting and engaging customers with various business backgrounds.
• Ability to learn fast and keen to build a banking career in business relationship within the business banking community.
• Possess own transport and willing to travel within the branch’s market location. In the normal course of business, the ComBk RM is not expected to travel outside their branch’s market location.