Technical Specialist - EUC

Roles & Responsibilities:

• Act as Subject Matter Expert (SME):  Serve as the SME for focus products, including building and deploying customer Standard Operating Environment (SOE).
• Pre-Sales Technical Support:  Provide technical support for EUC business, focusing on EUC product solutions, HP TechPulse, and Teradici.
• Infrastructure Solution Design:  Analyze, integrate, and architect infrastructure solutions aligned with customer business, technical, and operational requirements.
• Bidding Support and Solution Verification:  Assist in bidding efforts by architecting solutions, preparing Bills of Materials (BOM) and quotations, liaising with partners or principals, and verifying solutions.
• Documentation and Proposal Writing:  Contribute to technical proposal preparation, including write-ups, presentations, and proof-of-concepts (POCs).
• Technical Advice and Support:  Provide advanced technical advice and support to Level 1, 2, and 3 engineers.
• Customer On-Site and Remote Support:  Deliver on-site and remote troubleshooting services for customers.
• Incident Management:  Handle high-severity incidents, prepare and submit incident reports, and ensure adherence to SLA requirements.
• Problem Management Leadership:  Lead problem management for supported products and coordinate the submission of problem management reports.
• Liaison with Technology Principals:  Act as a technical champion, liaising with principals for assigned solutions, products, and technologies.
• Deployment Team Coordination:  Collaborate with internal and third-party deployment teams to ensure the successful delivery of projects.
• Consultancy Services:  Interface with customers to provide technical consultancy and guidance.
• Preventive Maintenance Activities:  Participate in preventive maintenance activities to enhance system performance and stability.
• Service Level Agreement (SLA) Compliance:  Ensure all service requests are responded to and resolved within agreed timeframes.
• Continuous Learning and Certification:  Pursue relevant industry certifications and contribute to knowledge growth as part of career development.

• Qualifications: 
  • Diploma or Bachelor’s Degree in Computer Science, Information Technology, or equivalent. 
  • Professional certifications (e.g., Microsoft or CompTIA) are preferred.
• Experience: 
  • Minimum 3 years of experience in IT roles, with hands-on exposure to HP products, including TechPulse and Teradici.
  • Demonstrated expertise in SOE design and network image deployment.
• Skills:
  • Proficiency in English (written and spoken); additional language skills are advantageous.
  • Strong documentation and proposal writing skills.
  • Excellent interpersonal and communication skills with stakeholders at all levels.
  • Ability to work independently under tight schedules and meet stringent deadlines.