Unified Communications Project Manager

votre rôle

The Unified Communications Project Manager, part of ESC service Build team, is an empowered project management role with full end-to-end responsibility to deliver and control results, time, resources and quality for all Voice and Video orders which include Contact Center, Business Talk, Audio Conference, FCC, B2GMS, B2GasS, BTOI,  LVS, WTW DI/MT, OVP and telepresence. Duties:

• Checking the Scope of the Request and validate the prerequisites
• Make sure the design is Validated and reviewed
• Coordinating the delivery chain (including NS chain for Business Talk over IP)
• Ask for the required resources
• Follow up the HW ordering and delivery
• Requesting configuration tasks
• Arrange for Acceptance Tests, Customer AT and Go lives if any
• Configuring directly Orange gatekeeper for the standard Orders
• Supervising SAT, setting-up the RFS and sending the SCN to the customer
• Handing over to operations
• Communicating the Voice orders progress towards the customer

votre profil

• B.Sc. Engineering, Telecommunications or Computer Science
• Minimum 5 years of experience in the fields of Telecommunication and Networking
• Strong knowledge of project management methodology ( PMP or Prince 2 Certificate is a big plus )
• Agile Mindset
• Synergy PM Awareness
• Customer Service and Telecommunications experience, highly desirable
• Customer centric oriented
• Flexibility to work with different cultures and hours, team player , communication, Leadership skills, Prioritization and Balance
• Very well organized and have time management skills as well as  Organization and planning
• Very good knowledge of Voice Services and Protocols as well as LAN and WAN solutions
• Fluent in English
• French speaker will have priority

le plus de l'offre

The role of the UC PM is to lead a single large project, or numbers of voice or Video orders and to take responsibility for the achievement of the agreed goals and objectives. He/she should have a strong understanding of their customers' industry, as well as a broad understanding of the Voice capabilities and products provided by Orange Business Services. The UC PM is accountable for managing all functions acting in the Quote To Bill chain, and is mostly involved at the early stages in the process (in the internal Service Transition kick-off meeting and in the customer kick-off meeting) to set properly the target delivery Date.

entité

Global Delivery & Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business