IT Admin Support Specialist

Networks & Systems Administration (Information & Communication Technology) Full time As an IT Support Engineer, you will be an essential part of our Global Technical Support Team that provides support and owns the post-sale technical relationship with our internal clients. You will work in coordination with your Global Technical Support teammates to ensure our internal clients are able to quickly and successfully overcome any technical issues they may face when using our internal system or platform. Duties/Responsibilities:

• Provide technical support and maintenance for desktops, laptops, Windows, macOS, printers, conference systems, firewall, internet, AP, Wi-Fi, switches, CCTV, door access, email, anti-virus, networks, and security monitoring tools.
• Set up new users’ accounts (Microsoft 365, Teams, SharePoint, AD, VPN, etc.) and computers with appropriate software and access according to request.
• Provide onboarding and offboarding processes (IT equipment, process, and walkthrough) to improve end-user experience.
• Identify computer or IT equipment needs (create and submit the budget, evaluate and select suppliers, and purchase orders).
• Manage IT assets (receiving, storing, tracking, disposal, and filing).
• Develop, enhance, and enforce the Company IT security policies and procedures.
• Assist in developing holistic security measures to protect in-house and customer Cloud hosting environments.
• Review organization regulatory/security compliance requirements and implement changes to close the gap.
• Routine server capacity status checking and system application log checking and config backup.
• Oversee user identity and access management, and detect unauthorized access and permissions abused by authorized users.
• Plan and coordinate with the relevant department for infrastructure (network and Windows) periodic maintenance.
• Required standby support after office hours and work on weekends during periodic maintenance.
• Responsible for new office setup (equipment and network setup) and performing preventive maintenance and calibration.
• Create user guidelines (SOP) for frequent problems that occur.
• Review and provide expertise on technical support-related processes and documentation for continuous improvement.
• Provide oversight, coaching, and guidance to junior IT Support.
• Perform ad hoc tasks assigned by the Superior or HOD.

Qualifications/Requirements:

• Minimum Diploma in Computer Science, Information Technology, Cybersecurity, or a related field.
• At least 2 years of working experience in IT Support or Cybersecurity roles.
• Fresh graduates are welcome to apply with relevant internship experiences.
• Hands-on experience with security tools such as firewalls, antivirus software, intrusion detection systems, and encryption tools.
• Knowledge in Active Directory and Microsoft 365.
• Proficiency in operating systems such as Windows, Linux, and macOS.
• Strong knowledge of networking fundamentals, including TCP/IP, DNS, VPN, DHCP, FTPS, VLAN, WAN, etc.
• Knowledge of cloud security (AWS, Azure, Google Cloud).
• Familiarity with security frameworks such as NIST, ISO 27001, and CIS.
• Understanding of security information and event management (SIEM) tools.
• Ability to troubleshoot hardware, software, and network issues.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and the ability to multitask.

Nice to have:

• Preferred certifications include Microsoft Certified: Azure Administrator Associate/Security Administrator Associate, Certified Information Systems Security Professional (CISSP), CompTIA Security+/CySA+, Certified Cloud Security Professional (CCSP), Certified Ethical Hacker (CEH).

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How much notice are you required to give your current employer?
• How would you rate your Mandarin language skills?

Company Overview: Hytech is a leading IT services company, an outsourcing partner of choice for clients in all industries throughout the globe. We're a team of expert IT Consultants helping businesses across the globe design and maintain reliable and innovative IT solutions. We offer a wide range of services including comprehensive IT support services, cybersecurity solutions, cloud services, and IT consultancy to meet our customer needs by achieving business goals and transforming digitally. Perks and Benefits:

• Medical and Dental Staff Hospitalisation Insurance
• Birthday gift

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