MICE Manager

Job Description

Cavallo D’Oro, Events Management, Perfect Touch Events is an elite event planning company that excels in creating amazing and memorable experiences for our clients.  The MICE (Meetings, Incentives, Conferences, and Exhibitions) Manager will lead and oversee the planning, coordination, and execution of high-quality meetings, incentives, conferences, and events. This role involves managing a team, ensuring client satisfaction, and establishing effective relationships with suppliers to deliver seamless and impactful experiences for diverse clientele. We Seek to recruit a MICE Manager, who will:

• Leadership and Team Management : Lead and supervise a team of MICE coordinators and counsellors, ensuring timely response to client needs and support in all project stages.
• Event Planning and Coordination : Oversee the planning, coordination, and execution of various MICE events, including cycle meetings, standalone events, product launches, and workshops, often catering to large audiences of up to 1000 participants.
• Event Marketing : Create marketing materials such as info books, welcome letters, and excursion boards for clients, ensuring clear communication of event details.
• Client and Supplier Relations : Maintain and develop strong relationships with clients and suppliers, handling venue selections, inspection trips, and negotiation of services and costs to ensure client satisfaction.
• Budget and Financial Management : Responsible for budgeting and managing event costs, securing cost-effective solutions while meeting client expectations.
• Project Management : Organize and manage all elements of event logistics, including accommodations, itineraries, invoicing, and document handling, from the initial inquiry to event completion.
• Compliance and Documentation : Ensure adherence to relevant policies and procedures, particularly within the medical and pharmaceutical sectors, while documenting all client interactions, contracts, and relevant financial transactions.

Job Requirements

• Education : Bachelor’s degree in Tourism, Business, or a related field.
• Experience :
  • 3-5 years in the MICE industry, with progressive experience in event planning, account management, or a related role.
  • Proven experience in managing both large-scale and small events.
• Skills :
  • Strong communication and negotiation skills to build lasting relationships with clients and vendors.
  • Excellent team leadership and motivational abilities.
  • Proficiency in using event management and front-office systems (e.g., Cvent, Fidelio, Opera).
  • Time management, organization, and problem-solving skills to handle multiple projects.
  • Command over English, with additional language skills (Arabic, German, French) being advantageous.