Call Center Agents (Sales)

Notice (8): Use of undefined constant border - assumed 'border' [APP/View/Jobs/externalview.ctp, line 214]
Code Context
                                                        'title'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company', 
                                                        'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
                                                        border=>"0"
$viewFile = '/var/www/html/laimoon/View/Jobs/externalview.ctp'
$dataForView = array(
	'uaPopup' => '',
	'Urls' => array(
		'providers' => 'https://providers.laimoon.com',
		'recruiters' => 'https://partners.laimoon.com',
		'canonical' => 'https://jobs.laimoon.com',
		'courses' => 'https://courses.laimoon.com',
		'7days' => 'http://courses.7daysindubai.com',
		'careers' => 'http://careers.7daysindubai.com',
		'careerguide' => 'https://laimoon.com',
		'jobs' => 'https://jobs.laimoon.com',
		'cms' => 'http://cms.laimoon.com',
		'profiles' => 'https://profiles.laimoon.com'
	),
	'availLocations' => array(
		'uae' => array(
			'name' => 'UAE',
			'country_id' => '2',
			'country_code' => 'ae',
			'slug' => 'uae',
			'global_location_id' => '225',
			'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225',
			'currency' => 'AED',
			'currency_name' => 'UAE Dirham',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Dubai',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'saudi' => array(
			'name' => 'Saudi Arabia',
			'country_id' => '183',
			'country_code' => 'sa',
			'slug' => 'saudi',
			'global_location_id' => '187',
			'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187',
			'currency' => 'SAR',
			'currency_name' => 'Saudi Riyal',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Riyadh',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'india' => array(
			'name' => 'India',
			'country_id' => '99',
			'country_code' => 'in',
			'slug' => 'india',
			'global_location_id' => '100',
			'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264',
			'currency' => 'INR',
			'currency_name' => 'Indian Rupee',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Kolkata',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'south-africa' => array(
			'name' => 'South Africa',
			'country_id' => '236',
			'country_code' => 'za',
			'slug' => 'south-africa',
			'global_location_id' => '197',
			'rel_gloc_ids' => '197,498,499,500,501,502,503,504',
			'currency' => 'ZAR',
			'currency_name' => 'South African Rand',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Africa/Johannesburg',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'egypt' => array(
			'name' => 'Egypt',
			'country_id' => '61',
			'country_code' => 'eg',
			'slug' => 'egypt',
			'global_location_id' => '64',
			'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115',
			'currency' => 'EGP',
			'currency_name' => 'Egyptian pound',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Africa/Cairo',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'singapore' => array(
			'name' => 'Singapore',
			'country_id' => '188',
			'country_code' => 'sg',
			'slug' => 'singapore',
			'global_location_id' => '192',
			'rel_gloc_ids' => '192,382,432,438,445,453',
			'currency' => 'SGD',
			'currency_name' => 'Singapore Dollar',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Singapore',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'qatar' => array(
			'name' => 'Qatar',
			'country_id' => '178',
			'country_code' => 'qa',
			'slug' => 'qatar',
			'global_location_id' => '176',
			'rel_gloc_ids' => '176,252',
			'currency' => 'QAR',
			'currency_name' => 'Qatar Rial',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Qatar',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'pakistan' => array(
			'name' => 'Pakistan',
			'country_id' => '169',
			'country_code' => 'pk',
			'slug' => 'pakistan',
			'global_location_id' => '164',
			'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071',
			'currency' => 'PKR',
			'currency_name' => 'Pakistani rupee',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Karachi',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'kuwait' => array(
			'name' => 'Kuwait',
			'country_id' => '116',
			'country_code' => 'kw',
			'slug' => 'kuwait',
			'global_location_id' => '116',
			'rel_gloc_ids' => '116,276,277,278,279,280,281',
			'currency' => 'KWD',
			'currency_name' => 'Kuwait Dinar',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Kuwait',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'oman' => array(
			'name' => 'Oman',
			'country_id' => '163',
			'country_code' => 'om',
			'slug' => 'oman',
			'global_location_id' => '163',
			'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291',
			'currency' => 'OMR',
			'currency_name' => 'Oman Rial',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Muscat',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'jordan' => array(
			'name' => 'Jordan',
			'country_id' => '106',
			'country_code' => 'jo',
			'slug' => 'jordan',
			'global_location_id' => '110',
			'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239',
			'currency' => 'JOD',
			'currency_name' => 'Jordanian Dinar',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Amman',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'philippines' => array(
			'name' => 'Philippines',
			'country_id' => '168',
			'country_code' => 'ph',
			'slug' => 'philippines',
			'global_location_id' => '171',
			'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262',
			'currency' => 'PHP',
			'currency_name' => 'Philippine Peso',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Manila',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'bahrain' => array(
			'name' => 'Bahrain',
			'country_id' => '23',
			'country_code' => 'bh',
			'slug' => 'bahrain',
			'global_location_id' => '17',
			'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277',
			'currency' => 'BHD',
			'currency_name' => 'Bahrain Dinar',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Bahrain',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'sri-lanka' => array(
			'name' => 'Sri Lanka',
			'country_id' => '123',
			'country_code' => 'lk',
			'slug' => 'sri-lanka',
			'global_location_id' => '200',
			'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086',
			'currency' => 'LKR',
			'currency_name' => 'Sri Lankan rupee',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Colombo',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'united-kingdom' => array(
			'name' => 'United Kingdom',
			'country_id' => '74',
			'country_code' => 'gb',
			'slug' => 'united-kingdom',
			'global_location_id' => '226',
			'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267',
			'currency' => 'GBP',
			'currency_name' => 'British Pound',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Europe/London',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'malaysia' => array(
			'name' => 'Malaysia',
			'country_id' => '149',
			'country_code' => 'my',
			'slug' => 'malaysia',
			'global_location_id' => '131',
			'rel_gloc_ids' => '131,131,980,1051',
			'currency' => 'MYR',
			'currency_name' => 'Ringgit',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Kuala_Lumpur',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'nepal' => array(
			'name' => 'Nepal',
			'country_id' => '159',
			'country_code' => 'np',
			'slug' => 'nepal',
			'global_location_id' => '151',
			'rel_gloc_ids' => '151,981,1096,1097,1098',
			'currency' => 'NPR',
			'currency_name' => 'Nepalese Rupee',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Kathmandu',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'nigeria' => array(
			'name' => 'Nigeria',
			'country_id' => '155',
			'country_code' => 'ng',
			'slug' => 'nigeria',
			'global_location_id' => '158',
			'rel_gloc_ids' => '158,995,996,997,1095',
			'currency' => 'NGN',
			'currency_name' => 'Nigerian Naira',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Africa/Lagos ',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'newzealand' => array(
			'name' => 'New Zealand',
			'country_id' => '162',
			'country_code' => 'nz',
			'slug' => 'newzealand',
			'global_location_id' => '155',
			'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083',
			'currency' => 'NZD',
			'currency_name' => 'New Zealand Dollar',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Pacific/Auckland',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'brasil' => array(
			'name' => 'Brasil',
			'country_id' => '29',
			'country_code' => 'br',
			'slug' => 'brasil',
			'global_location_id' => '30',
			'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013',
			'currency' => 'BRL',
			'currency_name' => 'Brazilian Real',
			'languages' => 'pt',
			'default_language' => 'pt',
			'country_time_zone' => 'America/Sao_Paulo',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'portugal' => array(
			'name' => 'Portugal',
			'country_id' => '175',
			'country_code' => 'pt',
			'slug' => 'portugal',
			'global_location_id' => '174',
			'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090',
			'currency' => 'EUR',
			'currency_name' => 'Euro',
			'languages' => 'pt',
			'default_language' => 'pt',
			'country_time_zone' => 'Europe/Lisbon',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'canada' => array(
			'name' => 'Canada',
			'country_id' => '36',
			'country_code' => 'ca',
			'slug' => 'canada',
			'global_location_id' => '38',
			'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025',
			'currency' => 'CAD',
			'currency_name' => 'Canadian Dollar',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Canada/Saskatchewan',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'united-states' => array(
			'name' => 'United States',
			'country_id' => '221',
			'country_code' => 'us',
			'slug' => 'united-states',
			'global_location_id' => '227',
			'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326',
			'currency' => 'USD',
			'currency_name' => 'US Dollar',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'America/New_York',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'angola' => array(
			'name' => 'Angola',
			'country_id' => '9',
			'country_code' => 'ao',
			'slug' => 'angola',
			'global_location_id' => '6',
			'rel_gloc_ids' => '6,1016,1091,1092,1093,1094',
			'currency' => 'AOA',
			'currency_name' => 'Angolan Kwanza',
			'languages' => 'pt',
			'default_language' => 'pt',
			'country_time_zone' => 'Africa/Luanda',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'australia' => array(
			'name' => 'Australia',
			'country_id' => '14',
			'country_code' => 'au',
			'slug' => 'australia',
			'global_location_id' => '13',
			'rel_gloc_ids' => '13,1026,1027,1028,1029,1030',
			'currency' => 'AUD',
			'currency_name' => 'Australian Dollar',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Australia/Melbourne',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'kenya' => array(
			'name' => 'Kenya',
			'country_id' => '108',
			'country_code' => 'ke',
			'slug' => 'kenya',
			'global_location_id' => '112',
			'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079',
			'currency' => 'KES',
			'currency_name' => 'Kenyan Shilling',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Africa/Nairobi',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'ghana' => array(
			'name' => 'Ghana',
			'country_id' => '78',
			'country_code' => 'gh',
			'slug' => 'ghana',
			'global_location_id' => '83',
			'rel_gloc_ids' => '83,1033,1034,1072,1073,1074',
			'currency' => 'GHS',
			'currency_name' => 'Ghanaian Cedi',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Africa/Accra',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'ireland' => array(
			'name' => 'Ireland',
			'country_id' => '98',
			'country_code' => 'ie',
			'slug' => 'ireland',
			'global_location_id' => '104',
			'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416',
			'currency' => 'EUR',
			'currency_name' => 'Euro',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Europe/Dublin',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'vietnam' => array(
			'name' => 'Vietnam',
			'country_id' => '229',
			'country_code' => 'vn',
			'slug' => 'vietnam',
			'global_location_id' => '234',
			'rel_gloc_ids' => '234,1170,1171',
			'currency' => 'VND',
			'currency_name' => 'Vietnamese Dong',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Ho_Chi_Minh',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'cyprus' => array(
			'name' => 'Cyprus',
			'country_id' => '51',
			'country_code' => 'cy',
			'slug' => 'cyprus',
			'global_location_id' => '55',
			'rel_gloc_ids' => '55,1230,1231,1232,1233',
			'currency' => 'EUR',
			'currency_name' => 'Euro',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Europe/Nicosia',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'malta' => array(
			'name' => 'Malta',
			'country_id' => '144',
			'country_code' => 'mt',
			'slug' => 'malta',
			'global_location_id' => '134',
			'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248',
			'currency' => 'EUR',
			'currency_name' => 'Euro',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Europe/Malta',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'maldives' => array(
			'name' => 'Maldives',
			'country_id' => '146',
			'country_code' => 'mv',
			'slug' => 'maldives',
			'global_location_id' => '132',
			'rel_gloc_ids' => '132,1172',
			'currency' => 'MVR',
			'currency_name' => 'Maldivian rufiyaa',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Indian/Maldives',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'turkey' => array(
			'name' => 'Turkey',
			'country_id' => '213',
			'country_code' => 'tr',
			'slug' => 'turkey',
			'global_location_id' => '219',
			'rel_gloc_ids' => '219,1173,1174,1175,1176',
			'currency' => 'TRY',
			'currency_name' => 'Turkish lira',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Europe/Istanbul',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'thailand' => array(
			'name' => 'Thailand',
			'country_id' => '206',
			'country_code' => 'th',
			'slug' => 'thailand',
			'global_location_id' => '213',
			'rel_gloc_ids' => '213,1177',
			'currency' => 'THB',
			'currency_name' => 'Baht',
			'languages' => 'en',
			'default_language' => 'en',
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Sorting out customers’ inquiries or requests
Ensuring that customers’ requests are managed in an appropriate and timely manner
Developing, organizing, and maintaining accurate files
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<h2>WHAT ARE WE LOOKING FOR?</h2>
At least Senior High School Graduate
With or Without Experience
Have Excellent communication skills
Willing to work on site

Why pick us?
Paid training
Competitive salary plus allowances
Monthly performance incentives
Career development and advancement opportunities
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			'title' => 'Level 3 Certificate in Customer Care',
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			'summary' => '<p><strong>Level 3 Certificate in Customer Care</strong></p><p>
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. Certificate in Customer Care will look at all types of customers and how we can serve them better and improve ourselves in the process. Certificate in Customer Care and customer support can be done over a variety of methods, including text messages and web chats. Customers are always changing and so is the technology they use, so make sure you’re keeping up with both! Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Certificate in Customer Care will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.</p>
<p><strong>Course Outline</strong></p><p>
Level 3 Certificate in Certificate in Customer Care is 60 credits&nbsp;;To achieve a&nbsp;Level 3 Certificate in&nbsp;Certificate in Customer Care learner must have to achieve 4 Modules with 60 Credits to get Certificate of Completion from ILC.</p>
<p><strong>Modules Outline</strong></p><p>
Module 1: Customer Service</p><p>
Module 2: Customer Support</p><p>
Module 3: Communication Strategies</p><p>
Module 4: Call Center Training</p>
<p><strong>Learning Objectives<br>
Key Learning Objectives of Certificate in Customer Care course is:</strong></p>
<ul>
	<li>State what customer service means in relation to all your customers, both internal and external</li>
	<li>Recognize how your attitude affects customer service</li>
	<li>Identify your customers’ needs</li>
	<li>Use outstanding customer service to generate return business</li>
	<li>Build good will through in-person customer service</li>
	<li>Provide outstanding customer service over the phone</li>
	<li>Know the different venues for customer support</li>
	<li>Recognize challenges of customer support</li>
	<li>Learn different applications</li>
	<li>Know proper forms of documentation</li>
	<li>Understand what communication is</li>
	<li>Identify ways that communication can happen</li>
	<li>Identify barriers to communication and how to overcome them</li>
	<li>Develop their non-verbal and par verbal communication skills</li>
	<li>Use the STAR method to speak on the spot</li>
	<li>Define and understand call center strategies.</li>
	<li>Identify different types of buying motivations.</li>
	<li>Create SMART Goals.</li>
	<li>Familiarize myself with strategies that sharpen effective communication.</li>
	<li>Use proper phone etiquette.</li>
</ul>
<p><strong>Course / Training Format</strong></p><p>
After successful enrolment, learner will get access to ILC Moodle, where all the study material / Training Manual will be available. ILC Moodle can be accessed 24/7 anywhere, anytime.</p><p>
Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.</p><p>
The Test (MCQ’s) will be based on modules of Training Manual.</p>
<p><strong>Assessment</strong></p><p>
After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the Test in the case of not being successful at first attempt.</p><p>
Before attempting your Final Test, you will have the opportunity to test your proficiency with a&nbsp;Mock Test&nbsp;(online multiple-choice test - Unlimited attempts).</p><p>
All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.</p>
<p><strong>Duration</strong></p><p>
The minimum time period to complete this training is&nbsp;4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.</p><p>
Learners will have access to their Training via Moodle for up to&nbsp;12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.</p><p><strong>Certificate</strong></p><p>
Upon successfully passing the&nbsp;Final Assignment(s) /&nbsp;Final Test&nbsp;Learner needs to pay for Certificate of Completion from ILC either in PDF format or Hardcopy.
<ul>
	<li>Certificate of Completion&nbsp;(PDF format) = £35</li>
	<li>Certificate of Completion&nbsp;(Hardcopy) = £45 + postage charges £15</li>
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Students seeking to enrol for this course should meet the following requirements;
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	<li>Be age 16 years or above</li>
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<br />
Campus-based Studies and Distance Learning<br />
Inspire London College offers the candidates to learn according to their own choice as college offers campus-based education as well as&nbsp;distance learning education. Therefore, candidates have an opportunity to learn from their home or if they want to learn at a campus they can join the ILC&rsquo;s campus-based educational program.<br />
<br />
<br />
<br />
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			'id' => '205506',
			'course_id' => '121850',
			'title' => 'Level 3 Certificate in Customer Care',
			'slug' => 'part-time-level-3-certificate-in-customer-care-inspire-london-college',
			'external_link' => 'https://inspirelondoncollege.co.uk/courses/level-4-diploma-admin-secretarial-pa/',
			'summary' => '<p><strong>Level 3 Certificate in Customer Care</strong></p><p>
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. Certificate in Customer Care will look at all types of customers and how we can serve them better and improve ourselves in the process. Certificate in Customer Care and customer support can be done over a variety of methods, including text messages and web chats. Customers are always changing and so is the technology they use, so make sure you’re keeping up with both! Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Certificate in Customer Care will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.</p>
<p><strong>Course Outline</strong></p><p>
Level 3 Certificate in Certificate in Customer Care is 60 credits&nbsp;;To achieve a&nbsp;Level 3 Certificate in&nbsp;Certificate in Customer Care learner must have to achieve 4 Modules with 60 Credits to get Certificate of Completion from ILC.</p>
<p><strong>Modules Outline</strong></p><p>
Module 1: Customer Service</p><p>
Module 2: Customer Support</p><p>
Module 3: Communication Strategies</p><p>
Module 4: Call Center Training</p>
<p><strong>Learning Objectives<br>
Key Learning Objectives of Certificate in Customer Care course is:</strong></p>
<ul>
	<li>State what customer service means in relation to all your customers, both internal and external</li>
	<li>Recognize how your attitude affects customer service</li>
	<li>Identify your customers’ needs</li>
	<li>Use outstanding customer service to generate return business</li>
	<li>Build good will through in-person customer service</li>
	<li>Provide outstanding customer service over the phone</li>
	<li>Know the different venues for customer support</li>
	<li>Recognize challenges of customer support</li>
	<li>Learn different applications</li>
	<li>Know proper forms of documentation</li>
	<li>Understand what communication is</li>
	<li>Identify ways that communication can happen</li>
	<li>Identify barriers to communication and how to overcome them</li>
	<li>Develop their non-verbal and par verbal communication skills</li>
	<li>Use the STAR method to speak on the spot</li>
	<li>Define and understand call center strategies.</li>
	<li>Identify different types of buying motivations.</li>
	<li>Create SMART Goals.</li>
	<li>Familiarize myself with strategies that sharpen effective communication.</li>
	<li>Use proper phone etiquette.</li>
</ul>
<p><strong>Course / Training Format</strong></p><p>
After successful enrolment, learner will get access to ILC Moodle, where all the study material / Training Manual will be available. ILC Moodle can be accessed 24/7 anywhere, anytime.</p><p>
Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.</p><p>
The Test (MCQ’s) will be based on modules of Training Manual.</p>
<p><strong>Assessment</strong></p><p>
After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the Test in the case of not being successful at first attempt.</p><p>
Before attempting your Final Test, you will have the opportunity to test your proficiency with a&nbsp;Mock Test&nbsp;(online multiple-choice test - Unlimited attempts).</p><p>
All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.</p>
<p><strong>Duration</strong></p><p>
The minimum time period to complete this training is&nbsp;4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.</p><p>
Learners will have access to their Training via Moodle for up to&nbsp;12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.</p><p><strong>Certificate</strong></p><p>
Upon successfully passing the&nbsp;Final Assignment(s) /&nbsp;Final Test&nbsp;Learner needs to pay for Certificate of Completion from ILC either in PDF format or Hardcopy.
<ul>
	<li>Certificate of Completion&nbsp;(PDF format) = £35</li>
	<li>Certificate of Completion&nbsp;(Hardcopy) = £45 + postage charges £15</li>
</ul>
</p>',
			'outline' => null,
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			'career_path' => 'Customer Care Coordinator,Customer Support,Advanced Customer Services',
			'eligibility' => 'There are no precise requirements for Customer Care Certificate as no prior knowledge and experience of Customer Care is required.<br />
Students seeking to enrol for this course should meet the following requirements;
<ul>
	<li>Basic knowledge of&nbsp;English Language&nbsp;&amp; Basic&nbsp;Computer Skills</li>
	<li>Be age 16 years or above</li>
</ul>
',
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			'keywords' => 'Customerservice,Customer Service,خدمة العملاء,الإدارة, Level 3 Certificate in Customer Care',
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			'duration' => 'Upto 4 Weeks',
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			'school' => 'Course Line',
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			'summary' => 'The Customer Service Skills course begins with the essential knowledge of Customer Service Skills and progresses to impart shared skill knowledge. This course will provide you with a comprehensive understanding of Customer Service Skills through key ideas, strategies, and in-depth information. This Customer Service Skills course will teach you real-world information and expertise from industry professionals and practitioners.<br>
<br>
This course is fully an online course; you can start your learning from anywhere in the world. All you need is just a smartphone, tablet, laptop or any other device with an internet connection.<br>
<br>
After successfully completing the course, you will gather all knowledge about this course, and you will get a recognition PDF certificate which is free of cost (price included in the course price). The certificate will enable you to add more value to your CV in order to stand out in the employment market or job market. In short, the Title Course is the ideal course for advancing your career. So, what are you holding out for? Enrol the course now!<br>
<br>
<strong>Special Offer</strong>

<ul>
	<li>Learner will get Free Certificate</li>
	<li>No Extra fees</li>
	<li>Lifetime Course Access</li>
</ul>
<strong>Why Choose the&nbsp; Customer Service Skills Short course?</strong>

<ul>
	<li>Developed by Qualified Professionals With Updated Materials</li>
	<li>24/7 Learning Support and Assistance</li>
	<li>Course completion free PDF certificate</li>
	<li>High-quality E-learning Study Materials</li>
	<li>No Hidden Fees or Exam Charges</li>
	<li>Access the Course Anywhere in the World</li>
	<li>Self Paced Learning and Laptop, Tablet, Smartphone Friendly</li>
</ul>
<strong>Customer Service Skills Training<br>
<br>
Course Curriculum</strong><br>
<br>
Module 01: What is Customer Service?<br>
<br>
Module 02: Q&amp;A<br>
<br>
Module 03: Setting Goals<br>
<br>
Module 04: The Critical Elements of Customer Service<br>
<br>
Module 05: The Second Critical Element – Procedures<br>
<br>
Module 06: The Third Critical Element – Culture<br>
<br>
Module 07: The Fourth Critical Element – Problem-Solving<br>
<br>
Module 08: The Fifth Critical Element – Measurement<br>
<br>
Module 09: The Sixth Critical Element – Reinforcement<br>
<br>
Module 10: Communication Skills<br>
<br>
Module 11: Telephone Techniques<br>
<br>
Module 12: Dealing With Difficult Customers<br>
<br>
Module 13: Dealing With Challenges Assertively<br>
<br>
Module 14: Dealing With Difficult People<br>
<br>
Module 15: Reflective Practice<br>
<br>
Module 16: Dealing With Stress<br>
<br>
<strong>Certification</strong><br>
<br>
By the successful completion of the course, the learner will instantly receive an E-Certificate, which is free of cost. In addition, our courses provide you with up-to-date industry knowledge and skills, aiming to make you an expert in the field.',
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			'course_id' => '135794',
			'title' => 'Customer Service Skills',
			'slug' => 'part-time-customer-service-skills-course-line',
			'external_link' => 'https://courseline.co.uk/course/customer-service-skills/',
			'summary' => 'The Customer Service Skills course begins with the essential knowledge of Customer Service Skills and progresses to impart shared skill knowledge. This course will provide you with a comprehensive understanding of Customer Service Skills through key ideas, strategies, and in-depth information. This Customer Service Skills course will teach you real-world information and expertise from industry professionals and practitioners.<br>
<br>
This course is fully an online course; you can start your learning from anywhere in the world. All you need is just a smartphone, tablet, laptop or any other device with an internet connection.<br>
<br>
After successfully completing the course, you will gather all knowledge about this course, and you will get a recognition PDF certificate which is free of cost (price included in the course price). The certificate will enable you to add more value to your CV in order to stand out in the employment market or job market. In short, the Title Course is the ideal course for advancing your career. So, what are you holding out for? Enrol the course now!<br>
<br>
<strong>Special Offer</strong>

<ul>
	<li>Learner will get Free Certificate</li>
	<li>No Extra fees</li>
	<li>Lifetime Course Access</li>
</ul>
<strong>Why Choose the&nbsp; Customer Service Skills Short course?</strong>

<ul>
	<li>Developed by Qualified Professionals With Updated Materials</li>
	<li>24/7 Learning Support and Assistance</li>
	<li>Course completion free PDF certificate</li>
	<li>High-quality E-learning Study Materials</li>
	<li>No Hidden Fees or Exam Charges</li>
	<li>Access the Course Anywhere in the World</li>
	<li>Self Paced Learning and Laptop, Tablet, Smartphone Friendly</li>
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<strong>Customer Service Skills Training<br>
<br>
Course Curriculum</strong><br>
<br>
Module 01: What is Customer Service?<br>
<br>
Module 02: Q&amp;A<br>
<br>
Module 03: Setting Goals<br>
<br>
Module 04: The Critical Elements of Customer Service<br>
<br>
Module 05: The Second Critical Element – Procedures<br>
<br>
Module 06: The Third Critical Element – Culture<br>
<br>
Module 07: The Fourth Critical Element – Problem-Solving<br>
<br>
Module 08: The Fifth Critical Element – Measurement<br>
<br>
Module 09: The Sixth Critical Element – Reinforcement<br>
<br>
Module 10: Communication Skills<br>
<br>
Module 11: Telephone Techniques<br>
<br>
Module 12: Dealing With Difficult Customers<br>
<br>
Module 13: Dealing With Challenges Assertively<br>
<br>
Module 14: Dealing With Difficult People<br>
<br>
Module 15: Reflective Practice<br>
<br>
Module 16: Dealing With Stress<br>
<br>
<strong>Certification</strong><br>
<br>
By the successful completion of the course, the learner will instantly receive an E-Certificate, which is free of cost. In addition, our courses provide you with up-to-date industry knowledge and skills, aiming to make you an expert in the field.',
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			'school' => 'Course Line',
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			'discount' => '95% Off for Laimoon Users!',
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		'external_job_description' => '<p>WHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF THIS JOB:
Answering incoming calls from customers
Sorting out customers’ inquiries or requests
Ensuring that customers’ requests are managed in an appropriate and timely manner
Developing, organizing, and maintaining accurate files
Delivering a high caliber of service in a friendly, confident, and informed manner

<h2>WHAT ARE WE LOOKING FOR?</h2>
At least Senior High School Graduate
With or Without Experience
Have Excellent communication skills
Willing to work on site

Why pick us?
Paid training
Competitive salary plus allowances
Monthly performance incentives
Career development and advancement opportunities
</p>',
		'course_qualifications' => null,
		'global_location_id' => '171',
		'gender' => '0',
		'baseSalary' => null,
		'salary_duration' => 'Monthly',
		'job_type' => 'Full time',
		'salaryFrom' => null,
		'salaryTo' => null,
		'currency_id' => null,
		'hide_salary' => '0',
		'benefits' => null,
		'salary_type_id' => null,
		'travel_type_id' => null,
		'travel_id' => null,
		'education_id' => null,
		'education_background' => null,
		'language_id' => null,
		'position_level_id' => null,
		'position_type' => null,
		'number_of_staffs_mange' => null,
		'experiance' => null,
		'sales_experience' => null,
		'sales_focus' => null,
		'sales_cycle_id' => null,
		'reporting_to' => null,
		'otherAssignments' => null,
		'otherConsiderations' => null,
		'ideal_candidate' => null,
		'company_info' => null,
		'company_id' => '61615',
		'company_name' => 'Neksjob',
		'external_apply_url' => 'https://ph.jooble.org/external/-4128832141196946648?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ph&extra_ars_request_id=d198f5944032c767e0adfbc7a5418aa5',
		'external_short_url' => '4128832141196946648',
		'apply_url' => null,
		'contributed' => '0',
		'created' => '2024-12-17 03:59:18',
		'published' => '2024-12-17 03:59:18',
		'closed_time' => null,
		'updated' => '2024-12-17 03:59:18',
		'hideCompany' => null,
		'hide_contact_info' => '0',
		'application_count' => '0',
		'closed' => '0',
		'draft' => '0',
		'rejected' => '0',
		'deleted' => '0',
		'moderated' => '1',
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		'rejectnote' => null,
		'job_extended' => '0',
		'purchased' => '0',
		'seeder_id' => '113',
		'source_id' => 'jooble',
		'course_keywords' => null,
		'shortlist_magic_applied' => '0',
		'shortlist_magic_keywords' => null,
		'living_in' => '0',
		'age_limit' => null,
		'is_managerial' => '0',
		'application_email' => null,
		'quality_score' => null,
		'reopened' => '0',
		'quality_type' => 'White',
		'promoted' => '0'
	),
	'Recruiter' => array(
		'first_name' => 'Jooble Jobs',
		'last_name' => null,
		'recruiter_type' => 'company'
	),
	'GlobalLocation' => array(
		'id' => '171',
		'display_name' => 'Philippines',
		'name_ar' => null,
		'country_id' => '168',
		'Country' => array(
			'name' => 'Philippines',
			'id' => '168',
			'slug' => 'philippines',
			'code' => 'PH'
		)
	),
	'Company' => array(
		'id' => '61615',
		'name' => 'Neksjob',
		'website' => null,
		'verified' => '0',
		'photo' => '5a4c2801-425c-45f3-8d41-46540a00004d_Neksjob.png',
		'details' => '<p>Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.</p>',
		'display_details' => ''
	),
	'Industry' => array(),
	'Tag' => array()
)
$jobsList = array()
$courses = array()
$promotedCourses = array()
$referer = '/'
$urlKeyword = 'Call '
$profile = array(
	'locations' => array(
		(int) 2 => 'UAE'
	),
	'searchKey' => '',
	'guest' => (int) 1,
	'jobCount' => '18709',
	'contributedJobCount' => '24',
	'courseCount' => null
)
$askLogin = true
$jobLinkTitle = 'Call '
$renderSchema = 'yes'
$title_for_layout = 'Call Center Agents (Sales) jobs in Neksjob in Philippines.'
$page_description = 'Apply to Call Center Agents (Sales) jobs in Neksjob in Philippines.Find similar vacancies, jobs and salary information in Philippines.'
$locationForTitle = 'Philippines'
$currentJobCity = array(
	'id' => '171',
	'display_name' => 'Philippines',
	'name_ar' => null,
	'country_id' => '168',
	'Country' => array(
		'name' => 'Philippines',
		'id' => '168',
		'slug' => 'philippines',
		'code' => 'PH'
	)
)
$jobCompanyPage = array()
$location = 'Philippines'
$breadCrumbs = array(
	'Job Details' => ''
)
$relCourseBanner = array(
	'relatedUrl' => 'https://courses.laimoon.com/ar/uae/client-care-and-customer-service/customer-service',
	'title' => 'خدمة العملاء',
	'course_category_id' => (int) 215,
	'relatedOnlineUrl' => 'https://courses.laimoon.com/ar/online/client-care-and-customer-service/customer-service'
)
$published = '2024-12-17 03:59:18'
$daysleft = (float) 28
$isLoggedIn = false
$facebookSession = null
$fbConfig = array(
	'AppId' => '151651858238476',
	'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104',
	'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a'
)
$linkedInConfig = array(
	'APIKey' => '779yus3aqi524z',
	'AppSecret' => 'XCdGJxUokce5Ygf6'
)
$criticalCSSes = array(
	'jobdetail' => 'jobdetail-critical-css',
	'companylist' => 'companylist-critical-css',
	'companyview' => 'companyview-critical-css',
	'agencylist' => 'agencylist-critical-css',
	'agencyview' => 'agencyview-critical-css',
	'laimoonverified' => 'laimoonverified-critical-css',
	'seopages' => 'seopages-critical-css',
	'externalview' => 'externalview-critical-css',
	'popularjobsearches' => 'popularjobsearches-critical-css'
)
$basicProfileIncomplete = true
$seeAllJobLink = 'https://jobs.laimoon.com/ar/philippines/Call '
$csaKeywords = array(
	(int) 0 => 'Call Center Agents (Sales)'
)
$allowLoginClass = 'notlogin'
$jobLocSlug = 'philippines'
$jobLocName = 'Philippines'
$pfBackgrounds = ''
$jobLink = 'https://jobs.laimoon.com/jobs/externalview/44966966'
$companyName = ' at Neksjob'
$twitterText = 'Hiring now! Call Center Agents (Sales)  at Neksjob. Please apply or share https://jobs.laimoon.com/jobs/externalview/44966966'
$emailText = 'Hiring now! Call Center Agents (Sales)  at Neksjob. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/44966966'
$sCompanyName = false
$csaSearchKey = 'Call Center Agents (Sales)'
$jobDetails = 'تفاصيل الوظيفة'
$btn_text = 'Apply on company website'
$confidentialExists = false
$showCompany = (int) 1
$mainCheck = (int) 1
$confidentialThumbClass = ''
$cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/'
include - APP/View/Jobs/externalview.ctp, line 214
View::_evaluate() - CORE/Cake/View/View.php, line 948
View::_render() - CORE/Cake/View/View.php, line 910
View::render() - CORE/Cake/View/View.php, line 471
Controller::render() - CORE/Cake/Controller/Controller.php, line 948
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 115