Business Process Analyst JHB - Northern Suburbs

Business Process Analyst

Duties & Responsibilities

• BCom (Hons), CA (SA), CIMA, or BSc (Computer / Data Science / AI / Mathematics / Statistics).
• 3 to 5 years Leadership Experience.
• Process design, engineering, and implementation (preferable).
• System design and implementation (preferable).
• Reporting and Data Analysis Experience (preferable).
• Strong Excel / PowerBI skills (preferable).
• The ability to manage multiple requests whilst being deadline oriented.

• Must illustrate their resilience by providing specific examples from their life / career.
• Must want to work in a highly operational environment – getting their hands dirty daily.
• Highly ambitious but wants to work as part of a team.
• High conscientiousness.
• Exceptionally analytical.
• Strong leadership skills.

• Providing assistance to the COO’s in data modelling and review.
• Operational reporting and performance evaluation.
• Systems and process review: Audit and document findings, Proposals on how to optimize and embed permanent value, Implement findings and change management framework.
• Perform ad-hoc requests across various operational areas.

Marketing:

• Lead acquisition and analysis.
• Data review and digital performance management.
• Risk cohort segmentation and allocation of resources.

Sales:

• Productivity analysis.
• Resource utilization and optimization.
• Database segmentation and evaluation.

Collections & Retentions:

• Evaluation of lost clients.
• Review of systems and processes to identify and evaluate core retention issues.
• Review risk management framework to effectively shape the portfolio.

Claims:

• Data and correlation modelling for investigation process.
• Optimization of processes impacting turn-around-time and efficient completion of tasks.
• Cost allocation and review.
• Correspondence review to clients whilst ensuring alignment to the agreed processes.
• Audit of the vehicle assessment and repair process: Key relationship audits, Gap analysis and proposals on how to effectively eliminate lost opportunities.

IT, Data Science & System Development:

• Exposure to resource management and allocation to priority projects.

Finance:

• Cost centre management.
• Budget allocation and monitoring of spend.

Client Service:

• Improvement on client engagement.
• Communication framework review with automated correspondence and driving the self-service portals.
• Interdepartmental alignment to enable efficient and professional service to our clients.
• Exposure to the external regulatory requirements and compliance thereof.

Package & Remuneration