Director of Vendor Management - SAAS/Cloud

Director of Vendor Management - SAAS/Cloud

Sunday, December 8, 2024 About Us At Signant Health, we’re driving innovation in clinical trials through cutting-edge SaaS solutions. As a growing company, we’re dedicated to delivering high-quality technology to the world’s leading pharma and biotech organizations. About the Role We’re looking for an experienced Director of Vendor Management to take ownership of our strategic offshore development partnership. You will lead vendor management, ensure delivery excellence, and oversee performance improvements critical to the success of our SaaS solutions. This role blends technical leadership with strategic business management to ensure successful product delivery for our global customers. What You’ll Do:

• Lead as the primary liaison between Signant Health and our offshore development partner.
• Drive delivery quality by implementing KPIs, monitoring vendor performance, and resolving escalations.
• Manage vendor SLA governance and ensure contract compliance.
• Oversee software delivery processes, focusing on reducing bugs, improving release quality, and streamlining workflows.
• Collaborate with internal teams (Products, Cloud Ops) to ensure seamless integration of technology into customer operations.
• Plan resource capacity strategically to meet project goals and deliverables.

What You Need:

• Experience managing offshore development teams, preferably with Indian IT service providers.
• Proven track record of improving delivery quality within a SaaS environment.
• Strong understanding of SaaS architecture, cloud technologies, and Agile development methodologies.
• Experience in vendor SLAs, KPIs, performance management, and strategic resource planning.
• Excellent communication and leadership skills to drive accountability and collaboration across global teams.

Why Join Signant?

• Make an immediate impact by leading critical delivery improvements.
• Work in a global role, collaborating with diverse teams across India and internationally.
• Be part of a growing SaaS company dedicated to improving clinical trials for global pharma and biotech clients.

What Success Looks Like:

• Improved delivery metrics and successful product releases.
• Strong vendor collaboration with optimized resource utilization.
• Enhanced transparency and communication across onshore and offshore teams.

Ready to Make a Difference? If you’re a results-driven leader with strong technical acumen and a passion for improving delivery excellence, we want to hear from you! #LI-AS1 At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. #J-18808-Ljbffr