Customer Service Representative - Campbell River

CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in process, we are looking for a Permanent Part or Full-Time Customer Service Representative Tier I to join our expanding team. *Nature of Work* This is a sales and customer service-oriented position with extensive contact with the public. This position requires an individual with good customer service skills, organizational ability and initiative when dealing the demands of this position. A CSR 1 is expected to handle customer service sales and/or inquiries by telephone inbound/outbound calling, email requests and in person, accurate completion of work orders for installation, changes of service and payments on accounts. *This position will work out of our Campbell River, BC office.**Principal Accountabilities*➢Maintain and develop positive relationships with CityWest Customers to provide the best customer experience ➢Manage customer requests for products and/or services information, order status, order request and supporting CityWest products ➢Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements ➢Communicating CityWest product and services to existing and new customers. This may be done in-person, on the phone and via outbound calling campaigns ➢Respond to email requests and inquires utilizing superior customer service and business writing skills ➢Additional duties based on business needs *Required Education*➢Secondary School Diploma ➢Post-Secondary studies are an asset *Qualifications and Experience*➢Minimum of one-year experience in a computerized environment ➢Minimum one year of customer service experience ➢Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc. *Skills and Competencies*➢Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)➢Good communication skills (oral and written)➢Strong problem-solving skills ➢Organized, attentive to detail ➢Ability to work through stressful situations ➢Ability to work individually and as part of a team Job Types: Full-time, Permanent Pay: From $25.28 per hour Benefits: * Casual dress * Company events * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * Paid time off * Vision care * Wellness program Schedule: * Day shift Application question(s): * Are you legally permitted to work in Canada?* Are you located in Campbell River, or looking to relocate? Please indicate Education: * Secondary School (required) Experience: * customer service: 1 year (required) Work Location: In person