Senior IT Professional

Are you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment?We have an incredible opportunity for you! At Duliban Insurance, we are not your average broker – when you join the Duliban Dream Team, you become part of the family! Our tenets of honesty, integrity and hard work inform everything we do – from our innovative technological approach to our commitment to the communities we serve, we drive for excellence while maintaining our homegrown roots.Join our award-winning Dream Team and grow with us!The OpportunityThe Senior Information Technology & Business Systems Professional (Senior IT Professional) is responsible for managing, supporting, and enhancing an organization’s technology infrastructure and systems. Reporting directly to company executives, the professional will work within technical areas, including network management, system administration, cybersecurity, software development, and IT support. In this hands-on role, the Senior IT Professional has one direct report reporting to them and as a Team they will be responsible for approximately 100 users and 25+ other devices across 5 office locations.Primary ResponsibilitiesProvide technical support and assistance to staff and end-users, troubleshooting hardware, software, and network issues.Install, configure, and maintain operating systems, servers, and workstations.Ensure regular updates and patches are applied to software and hardware to maintain security and performance of key systems.Perform routine backups and disaster recovery procedures to protect organizational data.To integrate automation into the company’s overall business plan, including providing regular monthly and annual reports to the management team.To keep abreast of changes in the computer environment, trends, and new products in the automation industry, and to offer suggestions to management that assist in improving workflow and staff productivity.Ensure the maintenance of daily and monthly backups and procedures, scheduling the work outside regular hours or on weekends when staff need to be off the system, in order to minimize downtime.Troubleshooting and setting up users on the Power Broker system, as well as configuring new users on other software applications as needed, ensuring seamless access and functionality across platforms.Pricing and purchasing of all new computer equipment and upgrades to our system. Pricing, set up and maintenance of all PC’s, troubleshooting and training of staff in automation.Conduct regular security audits and risk assessments to identify vulnerabilities and mitigate risks.Implement and enforce security measures to protect against internal and external threats (e.g., firewalls, anti-virus software, and data encryption).Educate staff on best security practices and ensure compliance with company policies.RequirementsSkills and QualificationsProficiency in operating systems (Windows, Linux, macOS) and server management.Strong knowledge of networking protocols, hardware, and network devices (routers, switches, firewalls).Familiarity with cloud platforms (AWS, Microsoft Azure, Google Cloud).Experience with cybersecurity practices, including firewalls, VPNs, encryption, and access controls.Experience with software deployment, configuration management tools (e.g., Ansible, Chef, Puppet), and virtualization technologies (VMware, Hyper-V).Experience with IT support tools (e.g., ServiceNow, Zendesk, Jira).Strong problem-solving skills and the ability to diagnose, troubleshoot, and resolve complex technical issues in a timely manner.Strong verbal and written communication skills to assist users and document technical processes.Ability to work with cross-functional teams to understand business requirements and provide technical solutions.Experience in IT Project Management or contributing to IT projects from initiation to completion.Strong attention to detail with the ability to identify and address potential problems before they escalate.7+ years of experience in IT support, network administration, or systems administration.BenefitsThe CompanyDuliban Insurance Brokers is an award-winning third generation brokerage that has been consistently named a top insurance workplace, winner of Brokerage of the Year (2019), and Lincoln’s Business of the Year (2022). With offices across Niagara and Haldimand, our team prides itself on helping clients find simple, affordable solutions to all their auto, home, business and farm insurance needs.As a valued Dream Team Member, you receive:Salary of $75,000+ based on skills and experienceA benefit package including medical, dental and vision coverageA health spending account to use at your discretionRRSP and DPSP PlanPaid time to volunteer in the communityTraining and development opportunitiesBecome a valued member of the Duliban Dream Team and work alongside dedicated, motivated individuals committed to the communities we serve. Come and join us!