Franchise Hotel - Hostess Restaurant

[aboutus] Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

Day to Day Responsibilities

1. Guest Greeting & Seating: Greet and welcome guests with a warm and friendly attitude, ensuring they are comfortably seated and have all necessary information regarding the restaurant experience.
2. Reservation Management: Handle incoming reservations, update and manage the reservation system, and communicate any special guest requests to the relevant teams.
3. Waitlist Management: Efficiently manage the waitlist during busy periods, ensuring guests are informed of estimated wait times and are seated as soon as a table becomes available.
4. Customer Service: Provide guests with menus, answer questions regarding the menu and hotel services, and offer recommendations as needed.
5. Liaison Between Guests and Staff: Coordinate with the restaurant’s service team to ensure seamless communication between front-of-house and kitchen staff, ensuring an optimal guest experience.
6. Special Requests: Address and document any special requests, dietary restrictions, or preferences, and ensure that they are relayed to the kitchen or service team.
7. Cleanliness & Organization: Maintain cleanliness and organization of the hostess stand, waiting areas, and front-of-house space to uphold the hotel’s luxury standards.
8. Guest Experience Management: Ensure that guests' expectations are met with excellence, handle minor guest complaints or concerns promptly, and escalate to management when necessary.
9. Team Support: Assist waitstaff or other restaurant employees as needed, especially during peak service times.

Minimum Requirements

• Friendly and patient personality
• Attention to detail
• Excellent multitasking skills
• High-Energy – A Glowing Personality

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family. #J-18808-Ljbffr