Operation and Maintenance Service Desk Manager | Cape Town

Job Description A leading Renewable Energy solutions provider is currently hiring an O&M Service Desk Manager. The service desk is responsible for identifying and pursuing service improvement initiatives; managing complaints, suggestions, and compliments; and perhaps most importantly, often service as the face, or voice, of the organization to customers. Furthermore, the Operation and Maintenance Service Desk Manager must continually keep up to date with world-wide technological developments ensuring the company remains a leader in the Industry. Some responsibilities will include: Effectively monitor, control and support service delivery. Delegate specific service desk responsibilities to team members to create specialization and increase service delivery pace. Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions. Assist in development of new O&M Department Technical Working Procedures. Submitting reports timeously. Responsible for all existing sites daily monitoring. Responsible for all existing site daily operations. Manage and maintain O&M department budgets. Maintain Client staff training. Ensure O&M Technicians are sufficiently trained for tasks to be carried out in the field. Ensure all works done by O&M department comply with International Standards. Maintain Client relations regarding existing sites under O&M. Qualifications: Electrical Trade Test Certificate (3 phase) Wireman's License Drivers License Passport