Debt Review Specialist - South Africa

Job DescriptionResponsible for assisting in the smooth running of the Debt Review & Administration department. Responsible for all back-office operations end to end processes, ensuring all required outcomes are met in line with our prescribed policies and best practice, while providing support on administrative duties.Key Responsibilities AreasDebt ReviewManage the debt review email boxes and ensure action within suitable turnaround timesPeruse, save and forward debt review documents relating to Cob's, 17.1's, 17.2 proposals, acceptance, declines, counters, court orders, 17.5's, 17.6  and 17.wDraft Cob's as the case may be from time to timeDraft paid up letters as the case may be from time to timeFlag and unflag debt review accounts on various systems (i.e.: salesforce, Enterprise, collectsmart)Process refunds on overpayments(credit balance) to either the debt counsellor or client directlyDeal and manage queries from external parties, i.e.: debt counsellors or outsourcing partnerDeal with escalated queries from Debt counsellors in a timeously fashionReceive and make calls to debt counsellors if requiredReceive and make calls to clients if needs be if requiredAssess and evaluate reckless lending allegations from counsellorsDebt Review AdministrationPeruse and save documents on SalesforceFlag account as admin on relevant systemFollow up quarterly with administrator relating to payments received or missed InsolvencyPeruse and save documents on SalesforceFlag account as insolvent on relevant systemProcess write off requestObtain approval Deceased Peruse and save documents on SalesforceFlag account as deceasedProcess write off requestObtain approval Contact Centre SupportProactively assist in the completion of general admin duties as directed/requested, based on current procedures & deadlinesProvide the Connection Centre with support, accurately & timeously, responding to requests for information, both written and verbal.Liaise as required with staff from other departments, to gain information, in order to resolve customer issuesMeeting deadlines and OKR'sAttend product / process training sessions, and learn key details about our products and technologiesRemain aware and knowledgeable of any policy change and/or  any changes affecting our environment or current rolePerform any other duties and special projects, as directed by Management, in keeping with the employees skills & experience QualificationsQualificationMatric/Grade 12Experience RequiredPrevious debt review experiencePrevious customer service experienceExperience of working in a regulated environmentBehavioural Traits RequiredHigh degree of patience and assertiveness with excellent rapport-building skillsPositively contribute and lead in team activitiesTakes pride in work, checking own for quality i.e. Lead by exampleMaintains effective time managementHave a positive attitude and the ability to influence and motivate others Effective emotional intelligence (EQ) Team player Flexible Self-MotivatedAdditional InformationAll candidates must be credit clear.