Customer Service Assistant Manager

Responsibilities: Supervise and manage queries that come through online customer service channels (Email and Social Networking Sites). Supervise and manage the service recovery process for client satisfaction. Communicate with clients through various channels. Report complaint resolution summaries to the Marketing Director on a bi-weekly basis. Undergo training to learn product knowledge comprehensively to aid in job performance. Record management on client interactions, transactions, comments, and complaints. Work with various departments to support marketing strategies. Requirements: At least a diploma or degree in any field. Relevant sales or customer service experience is an added advantage. Collaborative and a good team player. Good command of English. Good communication skills. Possess a positive, empathetic, and professional attitude. We regret that only short-listed candidates will be notified. #J-18808-Ljbffr