Chief Compliance Officer

Job Description

We are seeking a highly experienced Chief Compliance Officer to join our team at eFinancialCareers. The ideal candidate will have a strong background in quality assurance and compliance, with a proven track record of developing and implementing policies, processes, and standards to ensure service excellence and compliance across operations and technology departments.

Main Responsibilities:

• Develop, document, and establish policies, processes, procedures, standards, and management systems based on industry best practices and frameworks within the Operations and Technology departments.
• Develop quality assurance plans and conduct periodic quality assurance reviews and assessments of service delivery activities and work products.
• Document and communicate areas of weakness and opportunities for improvement.
• Prepare and present assessment reports, recommendations, or alternatives that address existing or potential weaknesses in services and processes across the Operations and Technology departments.
• Institutionalize practices across the department. Regularly assess staff adherence to policies, processes, and procedures, and provide guidance and mentoring to ensure compliance.
• Prepare and present cases for process or service changes, including benefits, resource requirements, ROI/ROV, timeline, and impact on services.
• Implement and maintain a Quality Management System in line with the ISO 9001 standard.
• Support the collection of service, process, partner, and people metrics. Ensure the establishment of Key Performance Indicators (KPIs) and targets for each process in accordance with industry best practices for service delivery.
• Regularly monitor performance reports and provide recommendations for corrective and preventive actions. Follow up to ensure gaps and non-conformities are addressed.
• Prepare training materials and plans, and conduct awareness sessions and training on process releases, changes and improvements, quality standards, management systems, and tools.
• Promote a service quality-oriented culture across the Operations and Technology departments. Foster a customer-centric approach that enhances the overall customer experience.

Requirements:

• A university degree preferably in Information Technology, Computer Science, or related subjects.
• Relevant professional certification such as CISA/CIA is an added advantage.
• Minimum of 5 years of related experience in a quality management position focused on operations and technology.

Salary:

The estimated salary for this role is $120,000 - $150,000 per year, depending on experience and qualifications. #J-18808-Ljbffr