Vice President - Technology Support Lead - Infrastructure Platforms

دوام كامل في a Laimoon Verified Company في Saudi Arabia

نُشرت يوم December 9, 2024

تفاصيل الوظيفة

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Infrastructure Platforms International Services, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services in Saudi Arabia. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

Ensure adherence to Infrastructure Platforms (IP) Service Delivery and Technology Policies, Standards and Procedures in Saudi Arabia;

Provide focus on SLA management across Incident, Problem, Change & Request Management processes; Partner with Line of Business (LOB) and Employee Platforms teams understanding and driving their strategy and requirements from a Infrastructure Technology lens;

Provide thought leadership and experience of identification and management of risks and controls for all Infrastructure Platform solutions and applying a knowledgeable Line of Business view to how they apply and operate within the context of respective Business units; Collaboration with CTC, Compliance, Internal and External Audit and Effectively managing and mitigating risks and issues; drive awareness on risks/threats and provides counsel of IP related questions;

Drive in location execution of the Global IP Vulnerability Management lifecycle, including identification, reporting and remediation of vulnerability management issues;

Partner with all IP Product Teams and IP EMEA Technology Delivery Lead to ensure the best IP service being provided in Saudi Arabia; Ensure processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with IP Product release guidance procedures and continuously monitor;

Ensure IP resources engagement and capabilities as well as IP products capacity to meet both existing and new business demand;

Be responsible and accountable for the vendor and outsourcing management as well as the third party oversight controls for the location IP engagements;

Establish strong links with location/global teams leveraging common processes, function and resources to manage service delivery targets;

Provide problem management support to recurring incidents ensuring root cause analysis is conducted and corrective action plans are in place

Provide smoother experience to meet customers' expectations in regard to the level of service they receive, "obsess about the customer".

Required qualifications, capabilities, and skills

Bachelor's degree in technology related area preferred OR 8+ years of related technology experience, a significant amount of which has been at the mid-senior staff level, working with multiple technologies and complex, cross-functional project / production / service delivery, preferably in the financial services industry;

Background in Financial Services in highly regulated countries with an understanding of the regulatory, audit, and industry landscape and where security for both technology and data services will be assessed;

Knowledge of different areas of infrastructure platforms such as network, enterprise compute, storage and data protection, databases, resilience, and performance assessments, etc.;

Demonstrates a breadth and depth of operational service delivery management expertise in an international environment;

Experience in working with high-performing teams in complex program execution using various project and program management standards and methods

Strong leadership skills and management capabilities as well as good skills in stakeholder management, risk management, budget and vendor management;

Experience in Cyber Security and Control Management;

Strong knowledge of MS Office (Word, Excel), MS Project, MS Visio, MS SharePoint, Confluence, Jira and similar tools and application;

Fluent command of Arabic and English - both spoken and written.

Preferred qualifications, capabilities, and skill

IT people management

IT project management

IT budgeting and finance management

#J-18808-Ljbffr Networks & Systems

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

الشركة المعلنة عن الوظيفة

Confidential

تحسين فرصتك لحصول على وظيفة خذ دورة عبر الإنترنت على الإدارة والقيادة والأعمال التجارية ابتداءً من الآن.

Change Management Course Brentwood Open Learning College

229 درهم
~~2,081 درهم~~

مدة الدورة التدريبية: 1 To 200 Hours

التسجيل
Construction Management – Level 2 Certificate Brentwood Open Learning College

117 درهم
~~1,286 درهم~~

مدة الدورة التدريبية: Upto 125 Hours

التسجيل

انظر جميع الدورات

See All Vice Jobs

Vice President - Technology Support Lead - Infrastructure Platforms

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

Confidential

Technology Consultant

Technology Consultant

Technology Communications Specialist

Technology Communications Specialist

Technology Development Specialist

Technology Venture Building Expert

Technology Value Realization Specialist

Technology Value Realization Specialist

Technology Venture Building Expert

Technology Development Specialist

Lead Career Counselor

Lead Career Counselor

Lead Corporate Business Ethics Representative

Technology Deployment Expert

Technology Commercial Development Expert

Technology Commercial Development Expert

Technology Deployment Expert

Lead Corporate Business Ethics Representative

Technology Deployment Coordinator

الوظائف

الدورات التدريبية

الموقع

تواصل معنا

الصفحة الرئيسية المملكة العربية السعودية Vice President - Technology Support Lead - Infrastructure Platforms

الصفحة الرئيسية المملكة العربية السعودية Vice President - Technology Support Lead - Infrastructure Platforms

Vice President - Technology Support Lead - Infrastructure Platforms

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

Confidential

Similiar Jobs that might interest you

Technology Consultant

Technology Consultant

Technology Communications Specialist

Technology Communications Specialist

Technology Development Specialist

Technology Venture Building Expert

Technology Value Realization Specialist

Technology Value Realization Specialist

Technology Venture Building Expert

Technology Development Specialist

Lead Career Counselor

Lead Career Counselor

Lead Corporate Business Ethics Representative

Technology Deployment Expert

Technology Commercial Development Expert

Technology Commercial Development Expert

Technology Deployment Expert

Lead Corporate Business Ethics Representative

Technology Deployment Coordinator

لماذا تقوم بالإبلاغ عن هذه الوظيفة؟

تنبيه الوظائف الشاغرة من ليمون fresh jobs directly from websites*

الوظائف

الدورات التدريبية

الموقع

تواصل معنا